Netskope
Technology
CustomerSuccessManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Success Manager at Netskope. Skills: Customer Success, Cloud Security, SASE. Lead structured post-sales handoffs. Capture business objectives”
What You'll Achieve.
Achieve measurable business value; Achieve improved security outcomes; Achieve long-term success; Accelerate time-to-value; Prevent churn; Protect customer outcomes; Protect customer retention; Protect long-term value
Industry & Context.
Root cause analysis; Troubleshooting
What They're Looking For.
Must Have
5+ years experience in Customer Success, 5+ years experience in Technical Account Management, 5+ years experience in similar roles, Expertise in SSE/SASE architectures, Expertise in cloud security, Expertise in information security, Expertise in threat prevention, Proven ability to drive customer adoption, Proven ability to drive customer retention, Proven ability to drive customer expansion, Experience building business-aligned cloud programs, Experience building cybersecurity programs, Stakeholder management skills, Experience engaging executives, Experience engaging technical teams, Exceptional organizational skills, Ability to manage competing priorities
Nice to Have
Hands-on experience with Data Loss Prevention (DLP) programs, Hands-on experience with DLP controls, Bachelor's degree (BSc)
What You'll Do.
Lead structured post-sales handoffs
Capture business objectives
Capture security priorities
Capture success metrics
Capture key stakeholders
Translate business objectives
Define measurable success criteria
Act as single-threaded owner
Drive alignment across customer teams
Drive alignment across internal teams
Validate customer deployments
Drive structured onboarding program
Accelerate time-to-value
Accelerate early adoption
Deploy core platform capabilities
Validate core platform capabilities
Operate platform effectively
Lead regular cadence calls
Identify adoption risk
Mitigate adoption risk
Analyze support cases
Surface systemic issues
Surface optimization opportunities
Maintain visibility into customer health
Partner with Support teams
Partner with Product teams
Partner with GTM teams
Advocate for customer needs
Plan Quarterly Business Reviews
Deliver Quarterly Business Reviews
Articulate realized business value
Articulate security outcomes
Review maturity progression
Review customer health trends
Confirm strategic alignment
Confirm roadmap priorities
Confirm next-phase objectives
Identify expansion opportunities
Drive expansion opportunities
Identify upsell opportunities
Drive upsell opportunities
Align additional capabilities
Reinforce Netskope’s position
Monitor customer risk signals
Mitigate risks using playbooks
Ensure consistent execution
Ensure repeatable execution
Align closely with account team members
Drive coordinated risk mitigation efforts
Escalate risks decisively
Manage risks decisively
Protect customer outcomes
Protect customer retention
Protect long-term value
How You'll Work.
Team & Collaboration
Customer and internal teams; Support teams; Product teams; GTM teams; Account team members
Full Job Description
About Netskope Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security. Since 2012, we have built the market-leading cloud security company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara, St. Louis, Bangalore, London, Paris, Melbourne, Taipei, and Tokyo. Our core values are openness, honesty, and transparency, and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships, collaboration, and teamwork. From catered lunches and office celebrations to employee recognition events and social professional groups such as the Awesome Women of Netskope (AWON), we strive to keep work fun, supportive and interactive. Visit us at Netskope Careers. Please follow us on LinkedIn and Twitter@Netskope. About the Role At Netskope, the Customer Success organization is dedicated to ensuring customers achieve measurable business value, improved security outcomes and long-term success with the Netskope cloud security platform. We are seeking a proactive, technically strong, and customer-focused Customer Success Manager (CSM) to own post-sales success for enterprise customers. This role blends deep technical expertise with strategic customer success leadership—driving adoption, utilization, risk reduction, and expansion by aligning business objectives to technical outcomes and business value realization. Job Responsibilities 1. Business Alignment & Success Planning Lead structured post-sales handoffs from Sale, capturing business objectives, security priorities, success metrics, risks, and key stakeholders. Translate business objectives into clear technical outcomes and use cases. Define measurable success criteria tied to business value
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