NavVis
Technology
CustomerSuccessManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Success Manager at NavVis. Skills: Customer Success, Client Relationship Management, Value Realization. Welcome new clients. Guide clients through integration”
What You'll Achieve.
Drive client growth; Drive NavVis growth
Industry & Context.
Solve problems independently; Ask for help
Regional availability
What They're Looking For.
Must Have
3-5 years professional experience, Customer Success experience, Geosystems experience, Surveying experience, Laser scanning industry experience, Based within commuting distance of Denver, Colorado
Nice to Have
Customer Success experience preferred, Geosystems background preferred, Surveying background preferred, Laser scanning industry background preferred
What You'll Do.
Guide clients through integration
Answer client questions
Help clients gain confidence
Guide client workflows
Help clients achieve results
Identify client growth opportunities
Surface growth opportunities
Turn opportunities into growth
How You'll Work.
Team & Collaboration
Internal teams; Sales team
Full Job Description
THE OPPORTUNITY We're looking for a Customer Success Manager responsible for our Community Segment, who genuinely enjoys building relationships, solving real problems, and helping clients get the most out of what NavVis has to offer. You will manage a portfolio of clients, guiding them through successful integration, optimized workflows, and long-term value. If you are a hands-on, consultative professional who thrives on connecting with people and driving results, this is your chance to shape the customer experience in a growing tech environment. HOW YOU WILL MAKE AN IMPACT Set clients up for success from the start. You’ll kick off every new engagement with a welcome call, then stay close during the first projects, answering questions, catching friction early, and helping clients get up and running with confidence. Help clients do more with what they have. Beyond onboarding, you’ll act as a hands-on advisor, guiding workflows, sharing best practices, and helping clients get measurably better results from NavVis products. Keep the relationship warm and the contract secure. Most renewals are automatic, but you make sure they stay that way, checking in proactively, flagging risks early, and looping in Sales when a client needs a different conversation. Spot the next opportunity before anyone asks. You know your clients well enough to see where they could benefit from doing more. You surface those moments and work with the team to turn them into real growth, for the client and for NavVis. WHAT WILL HELP YOU SUCCEED IN THE ROLE Experience: 3–5 years of professional experience, preferably in Customer Success or background in geosystems, surveying, or laser scanning industry. Location: Based within commuting distance of Denver, Colorado as this role requires regional availability. A Consultative Mindset: You focus on the customer experience first. You are curious, ask the right questions, and provide solutions that genuinely help clients succeed. A "Get It Done" Attitude:
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