Nabla
healthcare
CustomerSuccessManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Customer Success Manager at Nabla. Skills: Customer Success, Account Management, Healthcare Industry, GenAI. Develop and maintain relationships with users. understanding their needs”
What You'll Achieve.
ensuring their success and satisfaction with Nabla; drive product adoption; ensure retention and growth; shape the product roadmap based on customer feedback; maximizing the impact of our product; Assess and demonstrate value to customer stakeholders; Ensure adoption at every stage; quick adoption of our product; Monitor account health and performance metrics; ensure adoption; identify and secure expansion opportunities
Industry & Context.
analytical and problem-solving skills; ability to identify issues and develop effective solutions
requiring a presence in Paris 2 days every 2 weeks (travel expenses assured by Nabla)
What They're Looking For.
Must Have
5+ years of experience in customer success, account management, or a related role, Mandatory experience in the healthcare industry, deep knowledge of clinician needs, Excellent interpersonal and communication skills, ability to build trust, ability to present effectively to large user groups, analytical and problem-solving skills, ability to identify issues and develop effective solutions, Ability to quickly learn and understand complex technical products, explain them to non-technical users, GenAI knowledge, being able to improve prompts, Ability to thrive in a fast-paced, dynamic startup environment, manage multiple priorities effectively
Nice to Have
experience within healthcare providers is a plus
What You'll Do.
Develop and maintain relationships with users
understanding their needs
helping maximize the impact of our product
Assess and demonstrate value to customer stakeholders
Ensure adoption at every stage
developing champions of Nabla’s product
Lead the onboarding process for new customers
ensuring a smooth transition for all providers
quick adoption of our product
Own client tickets for each POC
roll-out within your scope
Monitor account health and performance metrics
providing regular reports and insights
Ensure communication with users
find solutions to ensure adoption
Collaborate with the sales team
identify and secure expansion opportunities
Gather and analyze customer feedback
advocate for customer needs within the company
collaborate with the product team
How You'll Work.
Team & Collaboration
work with our France sales team to ensure retention and growth; work closely with our product team to shape the product roadmap based on customer feedback; collaborate with the sales team; advocate for customer needs within the company; collaborate with the product team to shape the product roadmap
Communication Scope
Excellent interpersonal and communication skills; ability to build trust; ability to present effectively to large user groups
Full Job Description
ABOUT NABLA We are a team of entrepreneurs, clinicians and engineers committed to bringing back joy to the practice of medicine. Together with a community of clinician innovators, we’ve harnessed the best of machine learning science to develop Nabla: the leading AI assistant that’s restoring the human connection at the heart of healthcare. By streamlining clinical documentation, Nabla is helping clinicians focus on what matters most - patient care. Today, over 100,000+ clinicians across 130+ healthcare organizations trust Nabla to support how they deliver care every day. We’re at the start of an ambitious journey: Ambient listening, dictation, coding, and command capabilities are all converging into a proactive assistant that intuitively streamlines clinical and financial workflows. Backed by a recent $70M Series C, we’re hiring to build the next generation of clinical AI and improve the lives of clinicians and patients everywhere. This is a great time to join us! We are seeking an experienced Customer Success Manager to join our growing team. In this role, you will be the primary point of contact for our France accounts, ensuring their success and satisfaction with Nabla. You will manage relationships with customers, drive product adoption, work with our France sales team to ensure retention and growth, and work closely with our product team to shape the product roadmap based on customer feedback. Our offices are based in Paris (Arts et Métiers), with a policy of 2 days remote, 3 days in office. This role is also open to remote-based candidates (within France), requiring a presence in Paris 2 days every 2 weeks (travel expenses assured by Nabla) Key Responsibilities - Customer Relationship Management: Develop and maintain strong relationships with users, understanding their needs and helping maximize the impact of our product. Assess and demonstrate value to customer stakeholders. Ensure adoption at every stage : from pilot/test phases to large scale deployments, d
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