CustomerSuccessManager

Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We’re a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey. As a Customer Success Manager, you will help build and scale the experience for our freight customers from the ground up. This is a highly strategic and customer-facing role for someone who understands the freight industry, thrives in fast-paced environments, and is passionate about creating exceptional customer experiences. You’ll serve as a trusted partner to freight customers while helping shape the processes, playbooks, and operational foundations that will support long-term growth in this new vertical. The ideal candidate brings strong relationship management skills, operational thinking, and a deep understanding of freight workflows, challenges, and customer needs. We’re a team of talented individuals on a mission to improve a $1 trillion industry, with a high bar for quality, a commitment to continuous self-improvement, and an open mind to new ideas and methodologies. Work Location Austin-Based, Hybrid This role is based in Austin, TX and involves a hybrid work approach, balancing in-office collaboration with the ability to work remotely. To support our team, we offer: - Commuter benefits to ease your travel - Lunches and snacks to keep you fueled - A collaborative, high-growth environment where you’ll work closely with talented teammates across the company Expectations (In this role, you will): - Own relationships with freight customers, acting as a trusted advisor throughout the customer lifecycle - Drive customer onboarding, engagement, adoption, and retention within the freight vertical - Partner closely with Sales, Product, Operations, and Support teams to delive