Mitsogo Inc
Technology
CustomerSuccessManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Success Manager at Mitsogo Inc. Skills: Customer relationship management, Value realization, Retention, Growth. Serve as primary point of contact. Build trusted relationships with key stakeholders”
What You'll Achieve.
Achieve maximum value from solutions; Drive retention; Drive growth; Meet customer retention rate; Meet net revenue retention; Meet customer satisfaction; Increase product adoption; Increase usage growth; Contribute upsell/cross-sell revenue; Secure multi-year contracts
Industry & Context.
Problem-solving; Analytical mindset
What They're Looking For.
Must Have
Onboarding ability to present to senior stakeholders, Analytical mindset, Ability to quickly learn and articulate product capabilities, Skilled in pitching case studies, Secure multi-year contracts, Team player, Cross-functional coordination skills, Willingness to work across time zones, Adapt to customer needs, Customer-centric mindset, Passion for helping clients succeed, Presentation skills, Negotiation skills, Relationship-building skills, Ability to balance multiple accounts, Prioritize effectively, Self-motivated, Proactive, Eager to learn
What You'll Do.
Serve as primary point of contact
Build trusted relationships with key stakeholders
Present to senior stakeholders
Understand customer challenges
Learn product capabilities
Articulate product capabilities
Secure multi-year contracts
Coordinate with Sales
Coordinate with Product
Coordinate with Support
Work across time zones
Adapt to customer needs
Secure case studies from happy customers
How You'll Work.
Team & Collaboration
Cross-functional coordination
Communication Scope
Presentation; Pitching
Full Job Description
About Hexnode Hexnode is a global leader in Unified Endpoint Management (UEM), trusted in over 100 countries and managing millions of devices worldwide. With continuous innovation across Apple, Windows, Android, Linux, and tvOS ecosystems, Hexnode is redefining enterprise mobility and cybersecurity. As we expand our Extended Detection and Response (XDR) capabilities, we are building a next-generation data platform designed for massive scalability, real-time intelligence, and high-performance security analytics. Role Overview The Customer Success Account Manager (CSAM) is responsible for building strong, long-term relationships with customers, ensuring they achieve maximum value from our solutions, and driving retention and growth. This role combines customer advocacy, product expertise, and business acumen to help clients succeed while supporting the company’s strategic objectives. Key Responsibilities Customer Relationship Management • Serve as the primary point of contact for assigned accounts. • Build trusted relationships with key stakeholders and decision-makers. • Onboarding ability to present to senior stakeholders. • Problem-Solving: Analytical mindset with the ability to understand customer challenges and propose solutions. • Product Knowledge: Ability to quickly learn and articulate product capabilities. • Negotiation: Skilled in pitching case studies and securing multi-year contracts. • Collaboration: Team player with cross-functional coordination skills (Sales,Product, Support). • Flexibility: Willingness to work across time zones and adapt to customer needs. Performance Metrics • Customer retention rate. • Net revenue retention (NRR). • Customer satisfaction (CSAT/NPS). • Product adoption and usage growth. • Upsell/cross-sell revenue contribution. • Number/value of multi-year contracts secured. • Secure Case Studies from Happy Customers. Ideal Candidate Profile • Customer-centric mindset with a passion for helping clients succeed. • Strong presentation,
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