Mitratech
Legal, Risk, Compliance, and HR
CustomerSuccessManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Success Manager at Mitratech. Skills: Customer Success, Account Management, Partnership growth. Focus on customer relationships. Focus on retention”
What You'll Achieve.
Grow partnerships; Create win-win partnerships
Industry & Context.
Issue management
Residing in MEXICO
What They're Looking For.
Must Have
3 years of Sales experience, 3 years of Account Management experience, 3 years of Customer Success experience, 3 years partner facing role experience, Superior customer service skills, Superior presentation skills, Superior customer management skills, Effective organizational skills, Ability to create business processes, Self-motivated professional, Ability to manage issues, Ability to manage projects, Ability to identify sales opportunities, Ability to strategically grow partnerships, Demonstrated success building relationships, Demonstrated success creating partnerships, Effective communication skills, Effective persuasion skills, Experience with public speaking, Experience with presenting to groups, Experience with virtual presenting, Experience with in person presenting, Proficient in Microsoft Office Suite, Proficient in internet navigation, Proficient in online meeting software, High school diploma
Nice to Have
2-3 years Client Success experience, 2-3 years Business Development experience, 2-3 years Management Consulting experience, 2-3 years client-facing role experience, Prior Channel Management Experience, Prior Account Management Experience, Experience with CRM, Experience with Gainsight
What You'll Do.
Focus on customer relationships
Focus on satisfaction
Focus on value realization
Modify one’s preferred way of doing things
Create clear business processes
Manage issues to completion
Manage projects to completion
Identify sales opportunities
Strategically grow partnerships
Create win-win partnerships
Present to small groups
Present to large groups
How You'll Work.
Team & Collaboration
Globally dispersed team
Communication Scope
Presentation skills; Communication skills; Persuasion skills; Public speaking; Presenting
Process & Methodology
Project management
Full Job Description
At Mitratech, we are a team of innovators focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available. For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries. As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work! Due to business and compliance requirements, this position is open only to candidates residing in MEXICO. Applications from candidates located outside this region will not be reviewed. Job Overview The Customer Success Manager for Partner willingness to modify one’s preferred way of doing things. Requirements & Skills: A minimum of 3 years of Sales, Account Management, Customer Success experience, or other partner facing role Superior customer service, presentation, and customer management skills with the ability to focus on solutions Effective organizational skills with the ability to create clear & effective business processes Self-motivated professional with strong work ethic and ability to manage issues and projects to completion Ability to identify sales opportunities and strategically grow partnerships Demonstrated success in building strong relationships and create win-win partnerships Effective communication and persuasion skills Experience with and desi
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