MicroStrategy
Enterprise Analytics
CustomerSuccessManager
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“Customer Success Manager at MicroStrategy. Skills: Customer Success Management, Enterprise Analytics, Account Management. Serve as primary point of contact for accounts. Develop understanding of customer organization”
What You'll Achieve.
Ensure customers realize measurable business value; Drive adoption; Enable successful use cases; Align platform with strategic objectives; Guide customers throughout their lifecycle; Maximize the impact of their data initiatives; Define measurable business outcomes; Establish clear success criteria and KPIs; Develop Customer Success Plans; Demonstrate platform value; Review progress against success metrics; Align on future priorities; Ensure customers achieve measurable ROI; Ensure a smooth transition from implementation to operational use; Ensure successful deployment and early value realization; Expand platform usage across their organization; Ensure customers remain informed about new features; Proactively identify risks and opportunities; Support solution optimization and platform expansion; Proactively monitor platform adoption and technical health; Ensure timely resolution of complex technical challenges; Support the successful renewal and expansion of customer accounts; Identify opportunities for upselling or cross-selling; Inform renewal and expansion strategies; Collaborate on mitigation plans; Influence product innovation and service improvements; Platform Adoption & Usage; Customer Health & Engagement; Customer Satisfaction & Advocacy; Value Realization; Commercial Support Impact
Industry & Context.
problem-solving
Bilingual and able to speak in English and Japanese
What They're Looking For.
Must Have
4+ years of experience in a customer-facing role such as Customer Success, Technical Account Management, Account Management, Consulting, or Professional Services within a SaaS or enterprise software environment, Experience managing enterprise or strategic customer accounts, Demonstrated ability to drive customer adoption, engagement, and value realization across a portfolio of accounts, Experience working with SaaS platforms, enterprise analytics, or data platform solutions
Nice to Have
Familiarity with Business Intelligence, analytics platforms, or AI-driven technologies is a plus, Cloud certifications (AWS, Azure, or similar) are a plus
What You'll Do.
Serve as primary point of contact for accounts
Develop understanding of customer organization
Partner to define business outcomes
Conduct Quarterly Business Reviews
Ensure customers achieve ROI
Guide customers through onboarding
Drive ongoing platform adoption
Provide guidance on capabilities
Monitor customer health
Act as technical advisor
Develop understanding of customer architecture
Facilitate technical discussions
Monitor platform adoption
Coordinate with Product
Advise on platform enhancements
Support customer renewal and expansion
Partner with Sales and Account Management
Provide account insights
Identify risks to renewal
Develop customer advocates
Act as voice of the customer
How You'll Work.
Team & Collaboration
Partnering closely with Sales, Product, Support, and Engineering teams; Executive engagement; Technical collaboration; Partner with implementation and technical teams; Coordinate with Product, Engineering, and Support teams; Partner closely with Sales and Account Management teams
Communication Scope
communication and stakeholder management skills with the ability to engage both business leaders and technical teams
Process & Methodology
Project management
Full Job Description
Strategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We don't just follow trends—we set them and drive change. As a market leader in enterprise analytics and AI software, we've pioneered the BI and analytics space, empowering people to make better decisions and revolutionizing how businesses operate. We are now also at the forefront of AI disruption, providing data via our enterprise semantic layer to AI agents, tools, and platforms. But that's not all. Strategy is also leading a groundbreaking shift in digital assets, adopting bitcoin as our primary treasury reserve asset in 2020. Since then, we have issued innovative bitcoin-backed securities and have been the leader in bitcoin treasury companies. This visionary move has helped us build a fortress balance sheet, and is solidifying our position as a forward-thinking, innovative force in the market. Our people are the core of our success. At Strategy, you'll join a team of smart, creative minds working on dynamic projects with cutting-edge technologies. We thrive on curiosity, innovation, and a relentless pursuit of excellence. Our corporate values—bold, agile, engaged, impactful, and united—are the foundation of our culture. As we lead the charge into the new era of AI and financial innovation, we foster an environment where every employee's contributions are recognized and valued. Join us and be part of an organization that lives and breathes innovation every day. At Strategy, you're not just another employee, you're a crucial part of a mission to push the boundaries of analytics and redefine financial investment. Strategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We don't just follow trends—we set them and drive change. As a market leader in enterprise analytics and mobility software, we've pioneered the BI and analytics space, empowering people to m
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