MicroStrategy
enterprise analytics and AI software
CustomerSuccessManager
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“Customer Success Manager at MicroStrategy. Skills: Customer Success Management, Enterprise Analytics, SaaS Platforms, Account Management. Serve as primary point of contact. Develop deep understanding of customer”
What You'll Achieve.
ensure customers realize measurable business value; drive adoption; enable successful use cases; align platform with strategic objectives; guide customers throughout their lifecycle; maximize the impact of their data initiatives; define measurable business outcomes; establish clear success criteria and KPIs; develop Customer Success Plans; demonstrate platform value; review progress against success metrics; align on future priorities; ensure customers achieve measurable ROI; position the platform as a critical component; ensure a smooth transition; ensure successful deployment and early value realization; expand platform usage; ensure customers remain informed; proactively identify risks and opportunities; support solution optimization and platform expansion; identify risks and opportunities for improvement; ensure timely resolution; align with the Strategy product roadmap; ensure customers continuously realize value; identify opportunities for upselling or cross-selling; inform renewal and expansion strategies; collaborate on mitigation plans; develop customer advocates; provide insights that help influence product innovation and service improvements; Platform Adoption & Usage; Customer Health & Engagement; Customer Satisfaction & Advocacy; Value Realization; Commercial Support Impact
Industry & Context.
problem-solving
Bilingual and able to speak in English and Japanese
What They're Looking For.
Must Have
4+ years of experience in a customer-facing role such as Customer Success, Technical Account Management, Account Management, Consulting, or Professional Services within a SaaS or enterprise software environment, Experience managing enterprise or strategic customer accounts, Demonstrated ability to drive customer adoption, engagement, and value realization across a portfolio of accounts, Experience working with SaaS platforms, enterprise analytics, or data platform solutions
Nice to Have
Familiarity with Business Intelligence, analytics platforms, or AI-driven technologies, Cloud certifications (AWS, Azure, or similar)
What You'll Do.
Serve as primary point of contact
Develop deep understanding of customer
Partner to define measurable outcomes
Conduct regular Quarterly Business Reviews
Ensure customers achieve measurable ROI
Guide customers through onboarding
Partner with implementation teams
Drive ongoing platform adoption
Provide guidance and resources
Monitor customer health
Act as technical advisor
Develop understanding of customer architecture
Facilitate technical discussions
Proactively monitor platform adoption
Coordinate with Product
Advise customers on platform enhancements
Support successful renewal and expansion
Partner closely with Sales
Provide account insights
Proactively identify risks
Develop customer advocates
Act as voice of the customer
How You'll Work.
Team & Collaboration
Partnering closely with Sales, Product, Support, and Engineering teams; Partnering with implementation and technical teams; Facilitating technical discussions with customer architects, data teams, and IT leaders; Coordinating with Product, Engineering, and Support teams; Partnering closely with Sales and Account Management teams
Communication Scope
communication and stakeholder management skills
Process & Methodology
project management
Full Job Description
Strategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We don't just follow trends—we set them and drive change. As a market leader in enterprise analytics and AI software, we've pioneered the BI and analytics space, empowering people to make better decisions and revolutionizing how businesses operate. We are now also at the forefront of AI disruption, providing data via our enterprise semantic layer to AI agents, tools, and platforms. But that's not all. Strategy is also leading a groundbreaking shift in digital assets, adopting bitcoin as our primary treasury reserve asset in 2020. Since then, we have issued innovative bitcoin-backed securities and have been the leader in bitcoin treasury companies. This visionary move has helped us build a fortress balance sheet, and is solidifying our position as a forward-thinking, innovative force in the market. Our people are the core of our success. At Strategy, you'll join a team of smart, creative minds working on dynamic projects with cutting-edge technologies. We thrive on curiosity, innovation, and a relentless pursuit of excellence. Our corporate values—bold, agile, engaged, impactful, and united—are the foundation of our culture. As we lead the charge into the new era of AI and financial innovation, we foster an environment where every employee's contributions are recognized and valued. Join us and be part of an organization that lives and breathes innovation every day. At Strategy, you're not just another employee, you're a crucial part of a mission to push the boundaries of analytics and redefine financial investment. Strategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We don't just follow trends—we set them and drive change. As a market leader in enterprise analytics and mobility software, we've pioneered the BI and analytics space, empowering people to m
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