MicroStrategy
enterprise analytics and AI software
CustomerSuccessManager
“Customer Success Manager at MicroStrategy. Skills: Customer Success Management, Enterprise Analytics, SaaS Platforms, Account Management. Serve as primary point of contact. Develop deep understanding of customer”
What You'll Achieve.
ensure customers realize measurable business value; driving adoption; enabling successful use cases; aligning the platform with their strategic objectives; guide customers throughout their lifecycle; maximize the impact of their data initiatives; demonstrate platform value; review progress against success metrics; align on future priorities; ensure customers achieve measurable ROI; position the platform as a critical component; ensure a smooth transition; ensure successful deployment and early value realization; expand platform usage; ensure customers remain informed; proactively identify risks and opportunities; guide optimal platform usage; support solution optimization and platform expansion; identify risks and opportunities for improvement; ensure timely resolution; support the successful renewal and expansion of customer accounts; identify opportunities for upselling or cross-selling; inform renewal and expansion strategies; mitigation plans; develop customer advocates; provide insights that help influence product innovation and service improvements; Platform Adoption & Usage; Customer Health & Engagement; Customer Satisfaction & Advocacy; Value Realization; Commercial Support Impact
Industry & Context.
problem-solving
Bilingual and able to speak in English and Japanese
What They're Looking For.
Must Have
4+ years of experience in a customer-facing role such as Customer Success, Technical Account Management, Account Management, Consulting, or Professional Services within a SaaS or enterprise software environment, Experience managing enterprise or strategic customer accounts, Demonstrated ability to drive customer adoption, engagement, and value realization across a portfolio of accounts, Experience working with SaaS platforms, enterprise analytics, or data platform solutions
Nice to Have
Familiarity with Business Intelligence, analytics platforms, or AI-driven technologies, Cloud certifications (AWS, Azure, or similar)
What You'll Do.
Serve as primary point of contact
Develop deep understanding of customer
Partner to define measurable outcomes
Ensure customers achieve ROI
Guide customers through onboarding
Partner with implementation teams
Drive ongoing platform adoption
Provide guidance and resources
Monitor customer health
Act as technical advisor
Develop understanding of customer architecture
Facilitate technical discussions
Proactively monitor platform adoption
Coordinate with Product
Advise customers on platform enhancements
Support customer renewal and expansion
Partner with Sales and Account Management
Provide account insights
Identify potential risks to renewal
Develop customer advocates
Act as voice of the customer
How You'll Work.
Team & Collaboration
Partnering closely with Sales, Product, Support, and Engineering teams; Executive engagement; Technical collaboration; Partner with implementation and technical teams; Coordinate with Product, Engineering, and Support teams; Partner closely with Sales and Account Management teams
Communication Scope
communication and stakeholder management skills with the ability to engage both business leaders and technical teams
Process & Methodology
project management
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