Megaport
Technology
CustomerSuccessManager
“Customer Success Manager at Megaport. Skills: Customer retention, Value realization, Customer onboarding, Customer enablement. Collaborate with sales and solution architects. Drive existing customer revenue”
What You'll Achieve.
Drive, grow, and retain targeted revenue; Increase long-term revenue potential; Ensure quick time to value; Focus on revenue generation; Achieve revenue results; Focus on revenue retention
Industry & Context.
Resolve customer issues; Resolve customer concerns; Resolve challenges impacting customer service
Working visits for meetings, Checking network quality
What They're Looking For.
Must Have
5+ years Enterprise software market experience, 3+ years Account Management experience, 3+ years Customer Success experience, Ability to work in fast-paced technical environment, Ability to identify customer needs, Ability to understand customer service issues, Ability to present suitable solutions, Ability to deliver revenue results, Ability to operate in consultative selling approach, Ability to work with Megaport teams for revenue generation, Maintain records, reports, and data, Focus on revenue retention
What You'll Do.
Collaborate with sales and solution architects
Drive existing customer revenue
Grow existing customer revenue
Retain existing customer revenue
Support overall customer experience
Drive renewal process
Convert month-to-month to term subscriptions
Act as trusted advisor
Focus on initial onboarding
Ensure quick time to value
Provide information on Megaport enhancements
Provide information on new products
Provide information on ecosystem partners
Perform proactive outreach communications
Drive further adoption
Drive solution awareness
Drive opportunities to engage Megaport
Drive opportunities to engage partner community
Champion customers throughout journey
Facilitate resolution of customer issues
Facilitate resolution of customer concerns
Understand how to add more value
Nurture nominated customer base
Operate engagement strategy
Report on customer experience
Analyze customer experience
Communicate trends to Megaport team
Report growth opportunities
Maintain in-depth knowledge of Megaport products
Maintain in-depth knowledge of Megaport solutions
Propose Megaport products to customers
Demonstrate Megaport products to customers
Be aware of rival services
Be aware of rival products
Maintain value add opinion
Share value add opinion
Review objectives with management
Execute tasks aligned with goals
Collaborate with Sales teams on campaigns
Collaborate with Marketing teams on campaigns
Collaborate with Sales teams on strategies
Collaborate with Marketing teams on strategies
Evaluate customer feedback
Make recommendations to improve processes
Provide visibility of business performance
Provide understanding of business performance
Provide measurement of business performance
Collaborate with departmental teams
Resolve challenges impacting customer service experience
How You'll Work.
Team & Collaboration
Integrated Account Team; Direct Sales Executives; Channel Sales Team; Solution Architects; Sales teams; Marketing teams; Other departmental teams
Communication Scope
Verbal communication; Written communication
Applying for this Customer Success Manager role?
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