CustomerSuccessManager

**About MealSuite ** MealSuite builds end-to-end foodservice technology for healthcare and senior living organizations. Our mission is to help care teams deliver better dining experiences with less effort. We’re a fast-growing team working on meaningful problems that directly impact patient and resident care. **About the Role ** The role of a Customer Success Manager is vital to MealSuite’s long-term vision and profitability. We will not succeed unless our customers realize value from our products and services and remain within our ecosystem. We are looking for strategic, relationship-minded, and experienced professionals to join our ever-growing Customer Experience team. Reporting to the Manager, Customer Success, you’ll support a wide array of customers across their entire lifecycle — ensuring they adopt our products, achieve their goals, and scale effortlessly through impactful engagements, all focused on driving business outcomes. The successful candidate will be highly customer-centric and comfortable diving deep into MealSuite’s products to coach, mentor, and train customers on best practices while providing recommendations toward a long-term MealSuite strategy within their organization. **What You’ll Do ** * Own Customer Relationships – Provide overall relationship management to a portfolio of customers through regularly scheduled touchpoints with key stakeholders, actively managing customer lifetime value across a large and diverse assigned customer base. * Drive Strategic Success Planning – Develop and manage customer success plans that articulate goals, measurement criteria, obstacles, and risks, including the drivers of product retention. Coordinate and conduct regularly scheduled business reviews leveraging the Value Realization framework. * Be a Trusted Advisor – Develop a consultative relationship with each customer, working in conjunction with other MealSuite teams and SMEs to provide solution planning and execution. Mentor customers on best practices