CustomerSuccessManager

TL;DR - We’re looking for a CSM to guide Lovable users from first value to full adoption. You’ll build trusted relationships, help customers ship faster, and turn every account into a success story. Please note: this role is based out in either London or Stockholm. It is not eligible for remote work at this time and there are in-office expectations several days per week. Unfortunately we are not able to support work authorization in the UK at this time. WHY LOVABLE? Lovable lets anyone and everyone build software with any language. From solopreneurs to Fortune 100 teams, millions of people use Lovable to transform raw ideas into real products - fast. We are at the forefront of a foundational shift in software creation, which means you have an unprecedented opportunity to change the way the digital world works. Lovable-built applications and websites are visited hundreds of millions of times a month, and our enterprise footprint is compounding fast. And we’re just getting started. We’re a small, talent-dense team building a generation-defining company from Stockholm. We value extreme ownership, high velocity, and low-ego collaboration. We seek out people who care deeply, ship fast, and are eager to make a dent in the world. WHAT WE’RE LOOKING FOR - Experience in CS, account management, or solution consulting in SaaS or AI - Track record of driving adoption, renewals, and expansion across mid-market, enterprise, and strategic accounts - Strong communicator who blends empathy, business acumen, and technical curiosity. - Ability to translate technical capabilities into clear business outcomes - Skilled at running onboarding, QBRs, and success plans with multiple stakeholders - Comfortable collaborating with Product, Sales, and Engineering to champion the customer voice - Comfortable with ambiguity and iteration in a fast-moving, high-growth environment. Bonus: experience supporting developer tools or AI-native products WHAT YOU’LL DO - Own post-sale success: onboarding,