Little Thinking Minds
Education
CustomerSuccessManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Success Manager at Little Thinking Minds. Skills: Customer success, Account management. Act as main point of contact. Build long-term relationships”
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
Serve and sell into K-12 education market
What You'll Do.
Act as main point of contact
Build long-term relationships
Ensure customer satisfaction
Ensure customer adoption
Own expansion process
Understand school budgets
Understand procurement processes
Conduct monthly check-in calls
Conduct onsite meetings
Proactively schedule meetings
Offer teacher workshops
Offer parent workshops
Identify opportunities for expansion
Collaborate with Sales/Account teams
Support upsell opportunities
Support cross-sell opportunities
Run Ramadan competitions
Manage Ramadan winners
Announce Ramadan winners
Organize end-of-year ceremonies
Conduct end-of-year ceremonies
Manage end-of-year schedules
Visit schools for ceremonies
Coordinate ceremony logistics
Arrange meetings with Content teams
Arrange meetings with Product teams
Collect feedback from schools
Share insights with internal teams
How You'll Work.
Team & Collaboration
Collaborate cross functionally; Collaborate with Support teams; Collaborate with Product teams; Collaborate with Engineering teams; Collaborate with Content teams; Collaborate with Finance teams
Full Job Description
About Us: Building on this global mission to revolutionize education, Little Thinking Minds is transforming Arabic literacy for the future. As a premier K-12 digital literacy platform across the MENA region and beyond, Little Thinking Minds offers a suite of award-winning tools, interactive content, and gamified experiences designed to make learning Arabic exciting and impactful. Through adaptive learning platforms and dedicated teacher-support resources, they bridge critical literacy gaps and inspire a lifelong love for reading by providing continuous visibility into student progress to support and celebrate their learning journey. Your Team: CSMs at Little Thinking Minds work directly with customers to drive value for educators in a hands-on way. You’ll also collaborate cross functionally with our Support, Product, Engineering, Content and Finance teams on escalating issues, discovering trends, and more. Your Role: A CSM at LTM owns the post-sales relationship with schools and school groups to ensure we are delivering on the value and promise of Seesaw/LTM solutions for educators, students, and families. Not only do we direct customers to value throughout the year, we manage subscription renewals and expansions. CSMs at LTM understand how to serve and sell into the K-12 education market. Your Responsibilities: Act as the main point of contact for assigned schools and partners Build strong, long-term relationships and ensure customer satisfaction and adoption Own the renewal and expansion process for your portfolio Understand school budgets and procurement processes Conduct monthly check-in calls and onsite meetings with schools Monitor usage and, if usage is low, proactively schedule meetings to improve adoption by offering multiple solutions such as: Competitions Teacher workshops Parent workshops Identify opportunities for expanding usage across grades, departments, or additional products Collaborate with Sales/Account teams to support upsell and cross-sell oppo
Applying for this Customer Success Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Little Thinking Minds?
Real rants from real employees. Read before you apply.