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CustomerSuccessManager
Neural analysis suggests this role is
optimal for mid candidates.
“Customer Success Manager at LinkedIn. Skills: Customer Success, Account Management, Product Adoption. Drive customer adoption. Enhance customer success”
What You'll Achieve.
Achieve agreed operational priorities; Achieve full business value; Realizing success through the use of LinkedIn’s products and solutions
Industry & Context.
Analyze engagement metrics; Analyze data, trends, and client information
What They're Looking For.
Must Have
7+ years of experience in Consulting, Customer Success, Account Management, Customer Education/Training, Sales, Project Management, Talent Management
Nice to Have
BSA degree from a 4-year college or university, Recruiting, Learning, Human Capital Management, or other applicable experience, Demonstrates an innate curiosity and growth mindset, verbal and written communication skills and technical aptitude, Excellent organizational, project management, and change management skills, Demonstrated experience in understanding and aligning to customer objectives, building relationships across multiple stakeholders, to drive value, Experience analyzing data, trends, and client information to build actionable strategy and identify product or service growth opportunities, Proficient in CRM (Dynamics) & Microsoft Office (Outlook, Excel, Word, and PowerPoint), Excellent interpersonal skills with the ability to build authentic business relationships and deal effectively with relational challenges as they come up
What You'll Do.
Drive customer adoption
Enhance customer success
Mitigate customer churn risk
Agree on business objectives
Build measurable success plans
Deliver ROI and operational reviews
Set goals for customer fluency
Maintain healthy customer engagement
Analyze engagement metrics
Provide product education
Act as a trusted advisor
Drive product adoption
Maintain deep understanding of LinkedIn products
Document all communication
Interpret customer insights
Act as the voice of the customer
Provide strategic advice
Map solutions to workflows
Celebrate customer wins
Act as a change agent
How You'll Work.
Team & Collaboration
Partner with the account team; Build relationships across multiple stakeholders; Act as the voice of the customer to the Product team
Communication Scope
verbal and written communication skills
Process & Methodology
Project Management
Full Job Description
LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun – where everyone can succeed. Join us to transform the way the world works. At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team. The Senior Customer Success Manager (CSM) is part of the LinkedIn Talent Solutions organization. The objective of this role is to drive the adoption of our products within our clients and to help our solutions become a mission-critical, irreplaceable part of our client's talent acquisition strategy. You will partner closely with Account Managers to ensure LinkedIn Customers achieve a significant return and feel successful with their LinkedIn investment. The CSM serves as a key project manager and talent advisor to assigned accounts, to support effective onboarding and complex implementation of products for our existing customers. At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together. Responsibilities * Partner with the account team on prioritized accounts in order to drive overall customer adoption, enhance customer success, and mitigate customer churn risk * Agree on b
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