Professional Network
CustomerSuccessManager
“Customer Success Manager at LinkedIn. Skills: Customer Success, Account Management, Product Adoption. Drive customer adoption. Enhance customer success”
What You'll Achieve.
Achieve agreed operational priorities; Achieve full business value; Realizing success through the use of LinkedIn’s products and solutions
Industry & Context.
Analyze engagement metrics; Analyze data, trends, and client information
What They're Looking For.
Must Have
7+ years of experience in Consulting, Customer Success, Account Management, Customer Education/Training, Sales, Project Management, Talent Management
Nice to Have
BSA degree from a 4-year college or university, Recruiting, Learning, Human Capital Management, or other applicable experience, Demonstrates an innate curiosity and growth mindset, verbal and written communication skills and technical aptitude, Excellent organizational, project management, and change management skills, Demonstrated experience in understanding and aligning to customer objectives, building relationships across multiple stakeholders, to drive value, Experience analyzing data, trends, and client information to build actionable strategy and identify product or service growth opportunities, Proficient in CRM (Dynamics) & Microsoft Office (Outlook, Excel, Word, and PowerPoint), Excellent interpersonal skills with the ability to build authentic business relationships and deal effectively with relational challenges as they come up
What You'll Do.
Drive customer adoption
Enhance customer success
Mitigate customer churn risk
Agree on business objectives
Build measurable success plans
Deliver ROI and operational reviews
Set goals for customer fluency
Maintain healthy customer engagement
Analyze engagement metrics
Provide product education
Act as a trusted advisor
Drive product adoption
Maintain deep understanding of LinkedIn products
Document all communication
Interpret customer insights
Act as the voice of the customer
Provide strategic advice
Map solutions to workflows
Celebrate customer wins
Act as a change agent
How You'll Work.
Team & Collaboration
Partner with the account team; Build relationships across multiple stakeholders; Act as the voice of the customer to the Product team
Communication Scope
verbal and written communication skills
Process & Methodology
Project Management
Applying for this Customer Success Manager role?
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