LightForce Orthodontics
Healthcare
CustomerSuccessManager
“Customer Success Manager at LightForce Orthodontics. Skills: Customer Success Management, Product Knowledge, Problem-Solving, Customer Engagement. Implements strategies and processes that deliver consistent customer satisfaction and retention. Understands customer goals and objectives and showcases LF value to customers”
What You'll Achieve.
facilitate the achievement of their business objectives using the organization's products and services throughout all phases of the customer lifecycle; deliver consistent customer satisfaction and retention
Industry & Context.
problem-solving skills; problem solve
Requires the ability to use hands, and reach with hands and arms, Requires the ability to see, listen, and speak, Requires the ability to view and reliably identify small (< 1 mm), low-contrast features on parts/components, Requires the ability to lift up to 20 pounds, Requires work activities with production chemicals, adhesives and epoxies, using required personal protective equipment, Requires walking and standing for long periods of time
What They're Looking For.
Must Have
0-2+ years of experience in a sales or customer success role, Experience in the orthodontics industry, dental, medical devices, or B2B, Communication Skills, Business Acumen, Consulting skills, Ability to work both independently and within a team environment, Willingness to collaborate and problem solve
What You'll Do.
Implements strategies and processes that deliver consistent customer satisfaction and retention
Understands customer goals and objectives and showcases LF value to customers
Ensures customers are aware of product updates and new offerings
Utilizes extensive product knowledge
problem-solving skills and training to enhance customer engagements and achieve successful outcomes
Coordinates with internal teams to access additional resources and facilitate the solutions and tools needed by customers
Delivers customer feedback as a voice of the customer to internal teams identifying customer needs
Advocates for solutions
and other actions to meet the needs of customers
How You'll Work.
Team & Collaboration
Coordinates with internal teams to access additional resources and facilitate the solutions and tools needed by customers; Delivers customer feedback as a voice of the customer to internal teams identifying customer needs, ideas, and challenges; Advocates for solutions, product enhancements, and other actions to meet the needs of customers; Ability to work both independently and within a team environment; Willingness to collaborate and problem solve
Communication Scope
Communication Skills
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