Layer Health
Healthcare
CustomerSuccessManager
“Customer Success Manager at Layer Health. Skills: Customer Success, Relationship management, Healthcare stakeholders. Own customer relationships. Create successful partners”
What You'll Achieve.
Drive customer satisfaction; Drive customer retention
Industry & Context.
Solving complex problems
What They're Looking For.
Must Have
3-5 years healthcare-focused experience, Customer Success experience, Program Management experience, Client-facing implementations experience, Client-facing support experience
Nice to Have
Exposure to clinical workflows, Exposure to RCM workflows, Exposure to CDI workflows, Smartsheets proficiency, Notion proficiency, Slack proficiency, Project management platforms proficiency, Experience implementing in EMRs
What You'll Do.
Own customer relationships
Create successful partners
Serve as primary point of contact
Handle customer questions
Handle customer issues
Handle customer escalations
Identify opportunities to drive satisfaction
Identify opportunities to drive retention
Manage cross functional efforts
Establish trust with stakeholders
Build internal processes
How You'll Work.
Team & Collaboration
Cross functional efforts; Healthcare stakeholders; Clinicians; IT teams; Operations leaders
Communication Scope
Relationship-building
Process & Methodology
Project management
Applying for this Customer Success Manager role?
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