Kodiak Solutions
Healthcare
CustomerSuccessManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Success Manager at Kodiak Solutions. Skills: Customer Success, Client relationship management, Product adoption, Account retention. Serve as primary point of contact. Build multi-level relationships”
What You'll Achieve.
Improve retention and results; Ensure successful renewals
Industry & Context.
What They're Looking For.
Must Have
2+ years of experience in Customer Success, Account Management, or related client facing roles in SaaS, technology, or professional services
Nice to Have
Experience in the Healthcare Revenue Cycle industry, Planhat experience
What You'll Do.
Serve as primary point of contact
Build multi-level relationships
Lead customer onboarding
Ensure successful implementation
Ensure clear expectations
Ensure early value realization
Drive product adoption
Drive ongoing engagement
Monitor account health
Identify opportunities
Act as customer advocate
Partner cross-functionally
Analyze performance metrics
Review performance metrics
Deliver recommendations
Deliver strategic roadmaps
Facilitate strategic touchpoints
Strengthen partnerships
Ensure timely issue resolution
Ensure accurate forecasting
Ensure successful renewals
How You'll Work.
Team & Collaboration
Partnering cross-functionally; Collaborate with Product; Collaborate with Implementation; Collaborate with Support; Collaborate with Leadership
Communication Scope
Presentation skills
Full Job Description
Customer Success Manager Remote At Kodiak Solutions, we’re dedicated to transforming the healthcare industry through cutting-edge, technology-driven solutions. We specialize in healthcare finance, unclaimed property, risk management, and revenue cycle management, helping healthcare organizations streamline complex financial operations. Our mission is to simplify and optimize processes, so healthcare providers can focus on delivering excellent patient care. Powered by our innovative platform, we offer cloud-based systems, automated workflows, and advanced data management tools designed to address the unique challenges in healthcare. Whether it's improving revenue cycle efficiency, navigating unclaimed property issues, or mitigating risk, our platform delivers real-time, actionable insights to drive better outcomes. The Customer Success Manager has the responsibility for helping build and scale Kodiak Solutions’ newly established Customer Success function by developing strong customer partnerships, driving adoption, and creating scalable frameworks and best practices. This role combines strategic influence with hands‑on execution, serving as a trusted advisor to clients while collaborating cross‑functionally to bring structure, consistency, and long‑term value in a dynamic, growth‑oriented environment. Essential Duties and Responsibilities may include the following. Other duties may also be assigned. • Serve as the primary point of contact for an assigned portfolio of customers, building trusted, multi‑level relationships. • Lead customer onboarding to ensure successful implementation, clear expectations, and early value realization. • Drive product adoption and ongoing engagement aligned to customer goals and business outcomes. • Monitor account health, identify risks and opportunities, and execute action plans to improve retention and results. • Act as a customer advocate by partnering cross‑functionally with Product, Implementation, Support, and Leadership. • Analy
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