Juro
Legal Tech
CustomerSuccessManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Success Manager at Juro. Build customer relationships. Drive customer retention”
Industry & Context.
Problem solving
Travel to meet customers, Work outside 9-to-5 window
What They're Looking For.
Must Have
3+ years customer-facing experience, Engage senior stakeholders, Identify and nurture customer relationships, Discovery and problem solving skills
What You'll Do.
Build customer relationships
Drive customer retention
Ensure customer satisfaction
Facilitate customer value realization
Full Job Description
View our much better version of this job spec on our careers page: https://juro.notion.site/us-csm https://juro.notion.site/us-csm?source=copy_link *** THE KEY BITS - Location: We can currently only accept applications from candidates that are located and have long-term working rights in the US. - Flexibility: We have office hubs in London and Boston, as well as no-office hubs in several European countries. We operate a choice-first work approach https://juro.notion.site/choice-first-work that lets you work fully remotely from Day One even if you’re near an office hub. - Salary: We benchmarked ca. $90,000 - $100,000 + 20% annual bonus (in 4x quarterly instalments based on performance targets) + equity at IC3 level in our Progression framework https://www.notion.so/juro/Progression-framework-c9acbf27ec464b81b5bd4b3a22abe6dc?pvs=24 for someone based in the US. - Interviews: 3 stages totalling around 2.5 hours over 2 weeks, incl. a home task. - Start date: As soon as you can start. - Reporting to: Josephine Hanschke, Director of Customer Success. - More info: The FAQ below, juro.com/careers http://juro.com/careers, our handbook https://juro.notion.site/handbook or ask [email protected] anything. HELP US HELP THE WORLD AGREE FASTER Juro has big ambitions: to become the go-to platform for agreeing and managing contracts globally. And we'll need help doing it. Legal tech is on the rise, with Goldman Sachs estimating that 44% of legal tasks can be automated https://www.law.com/legaltechnews/2023/03/30/legal-industry-reacts-to-goldman-sachs-generative-ai-report-keep-calm-and-panic/?slreturn=20231019075707 with generative AI. With the brand we have built and the agility of early stage we are well placed to capture this opportunity. ... We care about building a diverse team where everyone feels they belong. That’s why our perks & benefits https://juro.notion.site/benefits and choice-first work https://juro.notion.site/choice-first-work approach are designed with inclusivity in
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