CustomerSuccessManager

We are looking for people with a passion for making our customers successful. In this role, you will work directly with a portfolio of new and existing Enterprise customers, helping them get the most out of Jellyfish. Sitting at the intersection of strategy, customer engagement, product, and technology, you will be their main point of contact—guiding, training, and advising leaders to map out high-impact workflows, drive scaled adoption, and leverage Jellyfish to align their organizations with business goals.   Your mission: help us retain every customer as long as possible by driving ongoing success, transforming their biggest operational challenges into durable solutions, and making Jellyfish mission-critical to their operations.   RESPONSIBILITIES - Develop Deep Relationships: Build strong, trusted-advisor relationships with key stakeholders and executive sponsors for each assigned enterprise account. - Drive Success Plans: Create and evolve tailored deployment and success plans for each customer, driving execution throughout their lifecycle to retain, strengthen, and expand relationships. - Master the Product: Develop and maintain a deep understanding of the Jellyfish platform. Deliver deep-dive product demos, map technical workflows, and identify creative use cases to drive adoption. - Educate & Enable: Lead onboarding and training to ensure durable adoption across teams and functions. Facilitate the training of new users as the Jellyfish footprint expands. - Keep Regular Checkpoints: Proactively manage customer relationships. Monitor account health, conduct impactful Executive Business Reviews (EBRs), and act decisively if a customer shows signs of churning. - Partner Cross-Functionally: Collaborate with Account Executives and Managers to unlock expansion opportunities and drive renewals. - Be the Voice of the Customer: Act as the first line of technical problem-solving for customers. Partner with Product, Engineering, and Forward Deployed teams on the most co