Intenseye
industrial environments
CustomerSuccessManager
“Customer Success Manager at Intenseye. Skills: Customer Success, SaaS, relationship building, strategic planning. driving an exceptional experience and sustained value for Intenseye customers. building trust”
What You'll Achieve.
realized and increased value; satisfaction; renewal of our customers
Industry & Context.
Available to work on-site in NYC (Chelsea) 3 days per week, Willingness to travel up to 20% to customer sites.
What They're Looking For.
Must Have
Professional experience as a Customer Success Manager within a SaaS company, Able to build and nurture relationships with multiple stakeholders to strengthen partnership and value realization, Comfortable working in a geographically distributed, fast-moving team, Available to work on-site in NYC (Chelsea) 3 days per week, Experience in or understanding of the manufacturing, industrial, warehouse or operational environments, Experience in AI tools and workstreams, Startup mindset: High ownership, high velocity, pragmatic judgment.
Nice to Have
Willingness to travel up to 20% to customer sites.
What You'll Do.
driving an exceptional experience and sustained value for Intenseye customers
providing strategic guidance
consulting on the Intenseye platform
driving customer adoption
support successful renewals
co-develop customized strategic plans
reinforcing customer accountability
Monitor customer health
develop risk mitigation plans
Resolve customer inquiries
Identify opportunities for upselling
deeper product adoption
and optimization of the customer’s current investment
How You'll Work.
Team & Collaboration
Collaborate cross-functionally to drive customer adoption and support successful renewals; connecting them with the right teams and resources
Communication Scope
Communicates clearly with customers and internal stakeholders; building their presence as a trusted point of contact
Applying for this Customer Success Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Lever
- Lever uses a streamlined one-page form — apply in under 5 minutes.
- LinkedIn import works well; review parsed data before submitting.
- The cover letter field is optional but visible to reviewers — use it to differentiate.
- Referral codes from employees can significantly boost visibility of your application.
ANONYMOUS · UNFILTERED
What do employees actually say about Intenseye?
Real rants from real employees. Read before you apply.