IntelliShift
SaaS
CustomerSuccessManager
“Customer Success Manager at IntelliShift. Skills: Customer Success, Account Management, SaaS experience, relationship management, retention, expansion, renewal, customer advocacy. Own and strategically manage a portfolio of MMB or ENT customers, building a deep understanding of each customer's business objectives, operating environment, and definition of success.. Lead subscription and relationship management for your accounts — driving retention, mitigating risk early, and making sure we delive”
What You'll Achieve.
measurable outcomes; retention; mitigating risk early; deliver on every commitment; expansion opportunities (upsell, cross-sell, and growth) tied to real customer outcomes and value realization; no surprises at renewal time; clean visibility into your book; know the ROI they're getting from IntelliShift; protecting revenue at scale
Industry & Context.
translate customer goals into action; resolve issues; addressing concerns early
What They're Looking For.
Must Have
3-5+ years of Customer Success, Account Management, or comparable SaaS experience managing mid-market and/or enterprise portfolios., A consultative mindset — you ask sharp questions, listen well, and translate customer goals into action., executive presence and the confidence to engage with senior leaders on both the business and the operational side of the house., A track record of retention, expansion, and renewal outcomes you can speak to specifically., Hands-on experience in Salesforce (SFDC), Comfort and curiosity with AI tools, Comfort working independently, owning outcomes, and partnering cross-functionally without a lot of hand-holding.
Nice to Have
experience with a CS platform (Gainsight, ClientSuccess, ChurnZero, or similar) is a plus., Experience in fleet, transportation, logistics, field service, or another operationally complex B2B SaaS environment is a plus
What You'll Do.
Own and strategically manage a portfolio of MMB or ENT customers
building a deep understanding of each customer's business objectives
operating environment
and definition of success.
Lead subscription and relationship management for your accounts — driving retention
mitigating risk early
and making sure we deliver on every commitment we make.
Partner closely with our Sales Team to identify and execute expansion opportunities (upsell
and growth) tied to real customer outcomes and value realization.
Drive proactive renewal planning and forecasting in Salesforce so there are no surprises at renewal time and the business has clean visibility into your book.
value-based relationships across all levels of the customer organization
with a focus on executive and senior leadership stakeholders.
Set a consistent strategic engagement cadence — QBRs
business reviews — so your customers always know the ROI they're getting from IntelliShift.
Guide customers through the full lifecycle
from onboarding through adoption milestones and long-term expansion.
Act as the customer's voice inside IntelliShift
coordinating with Enablement
Installation Services
and other partners to resolve issues
and introduce strategic opportunities.
Proactively monitor customer health
and business risk using data and insight — addressing concerns early and protecting revenue at scale.
How You'll Work.
Team & Collaboration
Partner closely with our Sales Team; coordinating with Enablement, Product, Support, Installation Services, and other partners
Communication Scope
consultative mindset; executive presence; engaging with senior leaders
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