Informa Group Plc.
Media
CustomerSuccessManager
Neural analysis suggests this role is
optimal for mid candidates.
“Customer Success Manager at Informa Group Plc.. Skills: Customer success, Sponsorship delivery, Client communication. Manage sponsor deliverables. Act as primary contact”
What You'll Achieve.
Ensure sponsors receive value; Ensure sponsors receive benefits
Industry & Context.
Risk management
6-month contract
What They're Looking For.
Must Have
Communication skills, Organization and Time Management, Attention to Detail, Risk Management
What You'll Do.
Manage sponsor deliverables
Act as primary contact
Manage sponsor expectations
Coordinate internal teams
Track fulfilment of commitments
Ensure sponsors receive benefits
Provide sponsors with overview
Set up centralized tracker
Monitor progress of deliverables
Collect sponsor information
Ensure branding meets guidelines
Update sponsors on status
Establish regular check-ins
Ensure teams have necessary information
Perform quality assurance checks
Complete post show report
How You'll Work.
Team & Collaboration
Internal teams; Sales team; Marketing team; Content team; Design team; Operational teams; Logistical teams
Communication Scope
Convey complex information; Smooth conversations
Process & Methodology
Timeline management, Deliverable tracking
Full Job Description
Tahaluf is the largest B2B live and on-demand events organiser in Saudi Arabia by space, attendance, colleagues, and revenue. It is a joint venture between Informa PLC, the Saudi Federation for Cybersecurity, Programming and Drones (SAFCSP), and the Events Investment Fund (EIF). Tahaluf is bold, visionary, and determined to make an impact. Our team fosters a culture of collaboration, creativity, and a little fun. Here, teamwork rules, and work feels as exciting as the events we create. Scaling at this pace also requires exceptional local partners, and Tahaluf is proud to work with a range of government and non-government organisations at the forefront of Saudi Arabia’s B2B and B2C large-scale events scene. Be part of something BIG with Tahaluf’s series of record-breaking events : [LEAP](https://onegiantleap.com/) and [Cityscape](https://cityscapeglobal.com/) - the largest events in the world in their respective fields of tech and real estate; [Black Hat MEA](https://blackhatmea.com/) - a Guinness World Record holder for the largest CTF competition during the event; and [CPHI Middle East](https://www.cphi.com/middle-east) - the largest pharma debut event in history, to name just a few. Tahaluf is making a huge impact on the global events sector. What you will do As our Customer Success Manager, you will be responsible for managing and ensuring the successful delivery of all sponsor-related deliverables throughout the lifecycle of a sponsorship. This role involves acting as the primary point of contact for sponsors, managing sponsor expectations, coordinating internal teams, and tracking the fulfilment of commitments to ensure sponsors receive the agreed-upon benefits and value. Key Responsibilities * Coordinate with the sales, marketing and content teams to ensure a seamless handoff of new sponsorships and deliverables * Provide sponsors with a detailed overview of the deliverables and timeline * Set up and maintain a centralized tracker to monitor the progress of de
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