Influ2
Customer Success
CustomerSuccessManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Success Manager at Influ2. Skills: Customer Satisfaction, Retention, Growth, Relationship Building, Data Analysis, Product Expertise. providing an excellent customer service experience. helping customers achieve their desired goals”
What You'll Achieve.
maximizing customer satisfaction; retention; growth; make the revenue impact clear
Industry & Context.
translate complex ideas into actionable steps; identify critical insights; troubleshooting; offering customers solutions for resolution; address unique client issues
Participate in on-site customer visits
What They're Looking For.
Must Have
3+ years in a Customer Success or Account Management role, Experience with retention metrics, Proven experience supporting US-based customers, Hands-on experience with BI tools (e.g., Looker, Tableau), Hands-on experience with CRM platforms (e.g., Salesforce, HubSpot), Advanced English is essential
Nice to Have
ideally in a B2B SaaS environment
What You'll Do.
providing an excellent customer service experience
helping customers achieve their desired goals
prioritize maximizing customer satisfaction
understand the customers' business objectives and align them with Influ2's offerings
Build and maintain trust-based relationships with our valued customers
serve as a go-to resource for their inquiries
and strategic discussions related to Marketing and Sales practices
Articulate complex ideas clearly and tailor your communication style to different audiences
Analyze customer data and metrics to identify trends
and areas for improvement
become a subject matter expert by learning the ins and outs of the product
Effectively identifying issues
and offering customers solutions for resolution
Ensure timely delivery of the projects and milestones
manage multiple customer accounts simultaneously
and manage customer expectations
How You'll Work.
Team & Collaboration
Partner with Sales, Marketing, and Product Development teams; work closely with cross-functional teams across various time zones to align goals, share customer insights, and drive coordinated efforts to deliver customer success
Communication Scope
Advanced English; Strategic communication; articulating value and ROI; clearly articulating value and ROI; tailor your communication style to different audiences, from mid-level members all the way up to C Suite
Process & Methodology
organizational skills, project management skills, prioritize tasks, set deadlines, manage customer expectations
Full Job Description
## Description Influ2 brings your ABM to the contact-level. With Influ2, you can act on contact-level intent, reach specific buyers with ads, and make the revenue impact clear. 200+ enterprises and mid-market companies worldwide, including industry leaders such as Snowflake, AppsFlyer, and Capgemini, love our technology. We hope you will love it too. As a Customer Success Manager at Influ2, you will be responsible for providing an excellent customer service experience and helping customers achieve their desired goals. Impeccable relational skills and readiness to create win/win environments for all parties you work with will drive your success in this role. ## What you'll do Be the voice of the customer: You must prioritize maximizing customer satisfaction, retention, and growth. You should be able to understand the customers' business objectives and align them with Influ2's offerings. Act as a trusted advisor: Build and maintain trust-based relationships with our valued customers. This includes proactive engagement, active listening, and empathy. Also, serve as a go-to resource for their inquiries, concerns, and strategic discussions related to Marketing and Sales practices. Translate complex ideas into actionable steps: Articulate complex ideas clearly and tailor your communication style to different audiences, from mid-level members all the way up to C Suite. Identify critical insights: Analyze customer data and metrics to identify trends, insights, and areas for improvement. Demonstrate technical aptitude: You’ll become a subject matter expert by learning the ins and outs of the product. Effectively identifying issues, troubleshooting, and offering customers solutions for resolution will be essential in this role. Ensure timely delivery of the projects and milestones: You may need to manage multiple customer accounts simultaneously, so strong organizational and project management skills are essential to prioritize tasks, set deadlines, and manage customer expec
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