CustomerSuccessManager

## Description Job Title: Customer Success Manager Type: Full-time Experience: 3+ years Location: London   What about us?   Launched in 2023, INFINIT is a fast-growing fintech scale-up operating in multiple countries across Europe and Americas.   At INFINIT we are on a mission to reshape the future of SMEs with AI at the forefront. Our all-in-one operating system has banking at its core, and empowers small business owners and their teams to seamlessly manage and optimize every aspect of their business with AI agents.   By focussing on specific industries, INFINIT delivers tailored, high-value solutions, while building innovative AI products to further unlock significant growth opportunities for our customers. INFINIT operates globally, with ambitions to further expand its footprint to redefine the fintech landscape for SMEs worldwide.   Join us on the INFINIT journey as we revolutionise the SME economy and drive meaningful impact through innovation 🚀    The Role   We are seeking a customer facing, focussed and analytical Customer Success Manager. This role is ideal for someone who thrives at the intersection of technology, data, and client engagement. You will act as a trusted advisor to our customers, ensuring they realize maximum value from our solutions, while also serving as the critical link between Sales, Product, and Customer Success. The ideal candidate is comfortable dealing directly with customers, proactive in solving complex challenges, and capable of translating data insights into actionable recommendations. Your ability to combine deep analytical skills (Google Analytics, SQL) with strong relationship management will be essential to success in this role. ## What do we want to achieve together? Customer Success Operations Lead customer onboarding processes and implementation processes, including running direct onboarding calls to ensure customers achieve full set up and implementation quickly and successfully Monitor and analyse customer health metrics