HSI
training, safety management, and compliance solutions
CustomerSuccessManager
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“Customer Success Manager at HSI. Skills: Customer Success, Account Management, Client-facing role, Relationship building, Product adoption, Customer retention, Customer growth, CRM/customer success platforms. Manage and grow relationships with assigned customer accounts, acting as the primary post-sale point of contact. Develop and execute customer success plans focused on adoption, retention, and long-term value realization”
What You'll Achieve.
maximize the value of our solutions; supporting their safety, compliance, and operational goals; adoption, retention, and long-term value realization; drive successful outcomes; ROI-focused guidance; renewal performance; upsell and expansion goals
Industry & Context.
problem-solving skills
US-based Remote
What They're Looking For.
Must Have
2+ years of experience in Customer Success, Account Management, SaaS support, or a related client-facing role, Proven ability to build customer relationships and support retention, renewal, or growth objectives, communication, presentation, and problem-solving skills with the ability to engage a variety of stakeholders, Experience managing multiple customer accounts and priorities in a fast-paced environment, Proficiency with Salesforce, Gainsight, HubSpot, or similar CRM/customer success platforms, Comfortable analyzing customer usage data and translating insights into actionable recommendations, Highly collaborative mindset with experience working cross-functionally across Sales, Support, Product, and Implementation teams
Nice to Have
Experience working in a SaaS environment, Exposure to EHS (Environmental Health & Safety), compliance, workforce management, or related industries, Ability to effectively communicate with senior leaders and executive stakeholders, Experience conducting business reviews, onboarding sessions, or customer training, Familiarity with renewal, adoption, and customer health metrics such as NRR, churn, and product utilization
What You'll Do.
Manage and grow relationships with assigned customer accounts
acting as the primary post-sale point of contact
Develop and execute customer success plans focused on adoption
and long-term value realization
Identify opportunities for account growth
and increased platform utilization
Conduct regular business reviews and customer check-ins
and ROI-focused guidance
Monitor customer health metrics and proactively address risks to retention or engagement
Maintain renewal performance while contributing to upsell and expansion goals
How You'll Work.
Team & Collaboration
Partner with Sales, Support, Product, and Implementation teams to resolve customer challenges and drive successful outcomes; Highly collaborative mindset with experience working cross-functionally across Sales, Support, Product, and Implementation teams; Advocate for customer needs internally and provide feedback to support continuous product and process improvement
Communication Scope
communication; presentation
Full Job Description
HSI is a leading provider of innovative training, safety management, and compliance solutions. We empower businesses to create safer workplaces, develop their workforce, and meet regulatory requirements through cutting-edge technology and content. As a Customer Success Manager I (CSM I), you will serve as a trusted advisor to our customers, helping them maximize the value of our solutions while supporting their safety, compliance, and operational goals. You will build strong client relationships, drive product adoption, and partner cross-functionally to deliver an exceptional customer experience. **Location:** US-based Remote ### Key Responsibilities * Manage and grow relationships with assigned customer accounts, acting as the primary post-sale point of contact * Develop and execute customer success plans focused on adoption, retention, and long-term value realization * Identify opportunities for account growth, expansion, and increased platform utilization * Partner with Sales, Support, Product, and Implementation teams to resolve customer challenges and drive successful outcomes * Conduct regular business reviews and customer check-ins, providing insights, recommendations, and ROI-focused guidance * Monitor customer health metrics and proactively address risks to retention or engagement * Maintain strong renewal performance while contributing to upsell and expansion goals * Advocate for customer needs internally and provide feedback to support continuous product and process improvement **Requirements** * 2+ years of experience in Customer Success, Account Management, SaaS support, or a related client-facing role * Proven ability to build strong customer relationships and support retention, renewal, or growth objectives * Strong communication, presentation, and problem-solving skills with the ability to engage a variety of stakeholders * Experience managing multiple customer accounts and priorities in a fast-paced environment * Proficiency with Salesforce, Gainsig
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