Harness
AI Software Delivery Platform
CustomerSuccessManager
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optimal for Mid candidates.
“Customer Success Manager at Harness. Skills: Customer Success, Account Management, SaaS, Adoption. Drive adoption and outcomes. Build and run success plans”
What You'll Achieve.
customer outcomes; retention; growth; adoption maturity; renewal readiness; expansion; stakeholder alignment; measurable business value; adoption progress; customer health; renewal outcomes; customer value realization; customer goals; milestones; measurable outcomes; onboarding and adoption moving; friction and drive progress; Harness usage to customer outcomes; value delivered; risks; next steps; renewal status; risk posture; customers on track; renewals are proactive, clean, and value backed; customer action items and escalations; customer records accurate and current; unblock customers; stabilize outcomes
Industry & Context.
A valid authorization to work in the U. S. is required
What They're Looking For.
Must Have
5+ years in Customer Success, Technical Account Management, or SaaS post sales, Track record of driving adoption, retention, and renewal outcomes in complex accounts, executive ready communication and structured customer execution, Comfortable working across internal teams to drive results and resolve blockers
Nice to Have
Familiarity with DevOps and software delivery concepts (CI/CD, governance, reliability, developer workflows)
What You'll Do.
Drive adoption and outcomes
Build and run success plans
Establish repeatable operating cadence
Monitor engagement and usage signals
Lead value communication
Deliver QBRs and EBRs
Produce crisp BVR style recaps
Maintain stakeholder alignment
Own renewal readiness and risk management
Maintain clear renewal status
Coordinate action plans
Partner closely with Sales
Ensure renewals are proactive
Execute with discipline
Drive clear ownership
Keep customer records accurate
Coordinate cross functional resources
How You'll Work.
Team & Collaboration
working across internal teams to drive results and resolve blockers; Partner closely with Sales; Coordinate cross functional resources
Communication Scope
executive ready communication; presentation skills; verbal and written communication skills; leading and facilitating community and executive discussions; translate complex terminology into clear actions
Full Job Description
Harness is the AI Software Delivery Platform company, led by technologist and entrepreneur Jyoti Bansal (founder of AppDynamics, acquired by Cisco for $3.7B). Harness has raised approximately $570M in funding and is valued at $5.5B, backed by leading investors including Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, Citi Ventures, and more. As AI accelerates code creation, the real bottleneck has shifted to everything after the code – testing, deployments, application security, reliability, compliance, and cost optimization. Harness brings AI and automation to this “outer loop,” helping teams ship software faster while maintaining security and governance throughout the entire software delivery lifecycle. Powered by Harness AI and the Software Delivery Knowledge Graph, the Harness Platform applies deep context and intelligent automation across the software delivery lifecycle with governance and policy-driven controls embedded throughout the platform. Over the past year, Harness powered over 185M deployments, 82M builds, 18T flag evaluations, 8M security scans, 9.1B optimized tests, 3T protected API calls, and helped manage $2.8B in cloud spend — enabling customers like United Airlines, Morningstar, and Choice Hotels to accelerate releases by up to 75%, reduce cloud costs by up to 60%, and achieve 10x DevOps efficiency. With a global team across 26 offices and 25 countries, Harness is shaping the future of AI software delivery — and we’re looking for exceptional talent to help us move even faster. Position Summary As a Customer Success Manager at Harness, you drive customer outcomes, retention, and growth by helping customers move from onboarding completion to adoption maturity, renewal readiness, and expansion. You operate as the primary post sales partner for your accounts, building strong stakeholder alignment, running a clear operating cadence, and translating platform usage into measurable business value. Success in this role is measured by adoption progre
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