Guardz
Cybersecurity
CustomerSuccessManager
“Customer Success Manager at Guardz. Skills: Customer Success, Account Management, B2B SaaS. Own portfolio of MSP accounts. Lead onboarding”
What You'll Achieve.
Retention; Adoption; Time-to-value; Expansion; Catch risk before renewals
Industry & Context.
Resolution plans
What They're Looking For.
Must Have
5+ years Customer Success, 5+ years Account Management, 5+ years post-sales role, Manage book of business, Drive retention, Spot expansion, Own outcomes, Use data, Use dashboards, Use customer signals, Written communication, Verbal communication, Build trust, Presentation skills, Facilitation skills, High agency, Follow-through
Nice to Have
Experience with MSPs, Experience with MSSPs, Experience with channel partners, Experience with technology resellers, Hands-on use of AI tools, Claude a plus, Familiarity with CS platforms, Totango, ChurnZero, Gainsight, Comfort with health scoring, Comfort with churn-risk analysis, Comfort with customer journey mapping
What You'll Do.
Own portfolio of MSP accounts
Lead adoption check-ins
Lead business reviews
Guide partners to first value
Identify expansion opportunities
Qualify expansion opportunities
Lead upsell conversations
Pilot AI-enabled CS workflows
How You'll Work.
Team & Collaboration
Partnership with Sales
Communication Scope
Written communication; Verbal communication; Presentation skills; Facilitation skills; Executive conversations
Applying for this Customer Success Manager role?
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ANONYMOUS · UNFILTERED
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