GitLab
DevSecOps
CustomerSuccessManager
Neural analysis suggests this role is
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“Customer Success Manager at GitLab. Skills: Customer Success, DevSecOps, GitLab. Build and maintain trusted advisor relationship with customers. Drive adoption, measurable outcomes, and long-term satisfaction”
What You'll Achieve.
Realize full value of DevSecOps platform; Drive adoption; Achieve measurable outcomes; Foster long-term advocacy; Customer satisfaction; Customer retention; Strength of strategic relationships
Industry & Context.
What They're Looking For.
Must Have
Experience in a customer-facing role focused on post-sales adoption, value realization, and advocacy, Background in customer success, professional services, technical account management, or a related function with direct customer engagement, Ability to understand and discuss Git, common branching strategies, and how customers use version control in their workflows, Knowledge of the software development lifecycle, including typical development pipelines and tooling, Familiarity with continuous integration, continuous deployment, and DevSecOps concepts and practices, Skill in translating product usage data and technical details into clear, actionable insights for both technical and executive stakeholders, Proven ability to build trusted advisor relationships, facilitate workshops, and guide customers through best practices and operational change, Openness to learning, with transferable skills from adjacent roles or industries that support collaborative, outcome-focused customer partnerships
What You'll Do.
Build and maintain trusted advisor relationship with customers
and long-term satisfaction
Assist customers with expert deployment guidance
Lead and participate in workshops
Measure and monitor customer progress against KPIs
Translate customer product usage data into actionable recommendations
Establish and manage regular touchpoints with customers
Collaborate closely with Product Management
and Professional Services
How You'll Work.
Team & Collaboration
Collaborate closely with Product Management, Engineering, Sales, and Professional Services; Collaborate asynchronously with Product Management, Engineering, Sales, Professional Services, and other groups
Full Job Description
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Customer Success Manager, you’ll help GitLab customers realize the full value of our DevSecOps platform by driving adoption, measurable outcomes, and long-term advocacy. You’ll serve as a trusted advisor to a portfolio of customers, guiding them on Git, branching strategies, software development lifecycle, continuous integration, continuous deployment, and DevSecOps best practices. In this role, you’ll connect customer goals with GitLab capabilities, lead workshops and Centers of Excellence efforts, and translate product usage data into clear, actionable recommendations for both customers and GitLab accoun
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