CustomerSuccessManager

Who We Are: Foxen advances financial wellness through multi-family real estate. Founded in 2018 and headquartered in Columbus, Ohio, we provide we provide a platform of compliance solutions for multifamily property owners, operators and residents. We’ve built a profitable, growing business in a challenging market. Customers stay and expand with us. Our product portfolio continues to deepen. And we still have significant room to grow. That kind of momentum requires something specific from the people who work here: high standards, a builder’s mindset and ambition without ego. Foxen isn’t for everyone. But for the people it’s for, it’s a supportive place to grow. What You'll Do: As a Customer Success Manager, you’ll be responsible for the day-to-day administration of our risk compliance program at the property level. Your duties will include monitoring daily compliance, training property teams, onboarding new properties, and providing overall oversight for an assigned portfolio of communities. As a key member of a growing team of entrepreneurial professionals, you’ll help drive innovation in the multifamily risk compliance industry. You’ll also have the opportunity to contribute to the development and enhancement of the company’s operational platform, helping shape the future of our products and services. Your Responsibilities: Customer Relationship & Adoption Serve as the primary strategic partner and escalation point for key leaders and property-level staff, fostering strong relationships and driving resolution for complex customer service and technical account inquiries. Lead the successful onboarding, training, and adoption of the Foxen platform for new customers and their properties, ensuring a logical, timely, and positive integration experience. Champion product comfort and communication by training staff on Foxen product features and benefits, empowering them to effectively communicate the value proposition to residents. Portfolio Health & Compliance Monitor an