Fieldwire
construction
CustomerSuccessManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Success Manager at Fieldwire. Skills: Customer Success Management, Construction Project Planning and Management, Software Platform Expertise, Client Relationship Management, Training and Consultation, Product Feedback and Improvement. Become a Fieldwire product expert and learn best practices for configuring and utilizing the platform.. Understand client construction needs and current tech stack in order to seamlessly integrate Fieldwire into a company’s day-to-day workflows.”
What You'll Achieve.
ensure their satisfaction and Fieldwire account expansion
Industry & Context.
Problem solving (industry knowledge -> concise/actionable recommendations)
Up to 20% travel may be required within Germany, Austria, Switzerland for team meetings.
What They're Looking For.
Must Have
3+ years of professional construction experience, Fluency in German and English, Location based in Austria, basic understanding of construction process from design to completion, An understanding of how all the different parties on a construction project interact and how they work with each other to drive a successful scheduleudget
Nice to Have
preferably with a combination of field and office management with local construction experience in Germany
What You'll Do.
Become a Fieldwire product expert and learn best practices for configuring and utilizing the platform.
Understand client construction needs and current tech stack in order to seamlessly integrate Fieldwire into a company’s day-to-day workflows.
Manage a portfolio of customers (new and existing) to help improve their Fieldwire usage and processes.
Build and maintain long-lasting relationships with Fieldwire clients.
Conduct web-based and in-person training(s) and demonstrations to educate clients on Fieldwire.
Assist the product team in identifying issues and communicating customer feedback for product improvements.
to help communicate answers to product questions and resolve technical issues.
How You'll Work.
Team & Collaboration
Assist the product team in identifying issues and communicating customer feedback for product improvements.
Communication Scope
Excellent presentation and communication skills; Comfortable communicating with anyone, from tradesmen to senior-level managers
Full Job Description
Hilti Fieldwire, Inc.'s affiliate is hiring. This position is an opportunity to join the Hilti, Inc. team. The candidate selected for this position will be a Hilti, Inc. team member. If interested, please complete our application. Who we’re looking for We are looking for construction professionals that have experience using software to plan and manage construction projects. Our ideal candidate is proactive, detail-oriented, friendly, and passionate about improving the construction industry. Our Customer Success Managers work closely with clients, advising and guiding them through successful platform deployments, training(s), workflow consultation, and continuous engagement programs that ensure their satisfaction and Fieldwire account expansion. Who is Hilti The Hilti Group supplies the construction and energy industries worldwide with technologically leading products, system solutions, software and services. Hilti stands for innovation, quality and direct customer relationships. With around 32,000 team members in over 120 countries, we offer you an environment in which you can grow, prove yourself and shape your career. What you’ll be doing The primary responsibilities for our next Customer Success Manager will be to: Become a Fieldwire product expert and learn best practices for configuring and utilizing the platform. Understand client construction needs and current tech stack in order to seamlessly integrate Fieldwire into a company’s day-to-day workflows. Manage a portfolio of customers (new and existing) to help improve their Fieldwire usage and processes. Build and maintain long-lasting relationships with Fieldwire clients. Conduct web-based and in-person training(s) and demonstrations to educate clients on Fieldwire. Assist the product team in identifying issues and communicating customer feedback for product improvements. Troubleshoot, as necessary, to help communicate answers to product questions and resolve technical issues. At Fieldwire, we’re looking for
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