CustomerSuccessManager

ABOUT FACILITYOS FacilityOS is a fast-growing company redefining how facilities operate—bringing safety, security, and daily operations into one unified platform used by organizations around the world. As we continue to scale globally, we’re building a team of driven, curious people who want to make an impact. You’ll be part of a dynamic, collaborative culture where individuals are trusted to take ownership, solve meaningful problems, and grow in their careers. Our team comes together in-office twice a week to connect, collaborate, and build momentum. We’re proud to be recognized as one of Canada’s Best Workplaces™ for 2026, based on direct employee feedback—reflecting a culture built on trust, support, and high performance. If you’re looking to do your best work alongside a great team in a high-growth environment, FacilityOS is the place to build your career. About The Role: At FacilityOS, we are looking for flexible go-getters who welcome the challenge of meeting the needs of a growing business. We are building the Customer Success program to help drive FacilityOS's growth forward. We are looking for a rockstar Customer Success Manager who will manage, retain, and grow a book of customers. If you’re a builder, love working with customers and acting as the CEO of your book of business, this is the role for you! Our ideal candidate is passionate about using analytical skills to identify problems, find solutions, and create scalable processes. This is an outstanding opportunity where you will be playing a major role in the ongoing support and growth of our client base at iLobby. After consistently proving yourself as a top contributor to the customer success organization, you will have the opportunity to grow within iLobby. This role is a hybrid position where you'll be required to come into our office twice a week. Key Responsibilities: - Account Management – You’ll utilize a customer-centric approach to proactively manage and nurture a portfolio of accounts - Analy