Eve
Legal
CustomerSuccessManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Success Manager at Eve. Skills: Customer Success, Client retention, Client satisfaction, Value realization. Drive client success and growth. Ensure high adoption”
What You'll Achieve.
Client satisfaction scores above 90%; 15% increase in average contract value; Enable teams in 90 days or less; 90% Case/Matter utilization; Increase user engagement by 90%; 75% adoption of key features; 5+ annual case studies; 3+ new product use cases; 90%+ retention rate
Industry & Context.
Problem-solving
Willingness to travel
What They're Looking For.
Must Have
Legal industry expertise, Technical proficiency, Data analysis and reporting, Project management and communication, Problem-solving and adaptability, Networking and industry engagement
Nice to Have
5+ years Customer Success experience, Experience with mid-size and enterprise accounts, Legal tech or SaaS industry experience, Experience in legal tech, Proven acumen around planning, Managing a large book of business, Excellent communication skills, Ability to present complex information
What You'll Do.
Drive client success and growth
Ensure expansion of solutions
Achieve client satisfaction scores
Drive year-over-year increase in contract value
Enable teams using Eve
Maximize product utilization
Increase user engagement
Attain adoption of key features
Generate annual case studies
Develop new product use cases
Provide client feedback
Inform product roadmap development
Maintain client relationships
Achieve retention rate
How You'll Work.
Communication Scope
Consultative approach
Process & Methodology
Project coordination
Full Job Description
About Eve Eve is redefining legal technology for plaintiff law firms, and we're building the team that will take us there. We help firms handle more cases, recover more for clients, and grow with AI that works across every stage of a case, from intake through resolution. The next generation of great plaintiff firms will be AI-Native, and Eve is how they get there. But what makes Eve different isn't just the product. It's how we build it. If you're someone who takes ownership, stays curious, and wants to build AI that's already changing how law is practiced, this is where you belong. Product-market fit: Eve is trusted by over 1000+ law firms, and we’re growing fast. Backed by top investors: We’ve raised over $160M from world-class partners including Spark Capital, Andreessen Horowitz(A16z), Menlo Ventures, and Lightspeed. Built by a world-class team: Engineers, designers, and operators from places like Scale, Meta, Airbnb, Cruise, Square, Rubrik, and Lyft are building Eve from the ground up. AI-Native from day one: We’re on the bleeding edge of AI, collaborating directly with teams at OpenAI and Anthropic to build best-in-class AI workflows tailored for legal work. Explosive growth: We are growing 2X revenue Quarter over Quarter. What You'll Do: Drive Client Success and Growth: Ensure high adoption, retention, and expansion of Eve's suite of solutions among law firm clients. Achieve and maintain client satisfaction scores above 90%, while driving a 15% year-over-year increase in average contract value through strategic upsells and cross-sells. Onboarding: Enable teams at firms using Eve in 90 days or less. Maximize Product Utilization: Achieve 90% Case/Matter utilization, increase user engagement by 90% within six months, and attain 75% adoption of key features. Demonstrate Value: Generate 5+ annual case studies showcasing ROI. Develop 3+ new product use cases yearly. Contribute to Product Evolution: Provide client feedback to inform product roadmap development. Main
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