Epidemic Sound
music
CustomerSuccessManager
“Customer Success Manager at Epidemic Sound. Skills: Customer Success, Sales, Account Management, B2B Enterprise. nurturing and growing Epidemic Sound’s existing B2B business. focusing on high-growth fitness client portfolio”
What You'll Achieve.
secure organizational revenue; expand brand's global footprint; maximize contract retention
Industry & Context.
creative problem-solving; navigate ambiguity; utilize customer usage data to mitigate churn risk
What They're Looking For.
Must Have
4+ years of relevant Sales or Customer Success experience, Proven track record in B2B enterprise roles focused on developing, retaining, and growing business with existing accounts, Demonstrated ability to navigate consultative sales, negotiation conversations, and complex account issues confidently with multi-layered decision-makers, capacity to build relationships quickly, navigate ambiguity, and utilize customer usage data to mitigate churn risk
Nice to Have
Experience within the technology, SaaS, fitness, or media industries, Experience with Salesforce or dedicated Customer Success platforms such as Planhat, Totango or Gainsight
What You'll Do.
nurturing and growing Epidemic Sound’s existing B2B business
focusing on high-growth fitness client portfolio
retain and scale current client contracts
driving product adoption and engagement across platforms
and global enterprises
building trusted partnerships
executing measurable success plans
secure organizational revenue
expand brand's global footprint
Act as a trusted advisor throughout the customer lifecycle
defining mutual success plans
expanding product adoption across global fitness organizations
and close new upsell and expansion business opportunities
consultatively scale accounts over time
Manage customer renewals
maximize contract retention
proactively develop turnaround strategies for fitness accounts flagged with churn risk
Leverage AI tools like Claude to automate workflows
streamline account management processes
and drive operational efficiency
How You'll Work.
Team & Collaboration
reporting directly to the regional Head of Sales; working alongside cross-functional peers; collaborate closely with sales, product & tech, music, and marketing teams; act as the true voice of our fitness enterprise customers internally; Collaborate cross-functionally with internal sales, product, music, and marketing teams to channel customer feedback
Applying for this Customer Success Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
What do employees actually say about Epidemic Sound?
Real rants from real employees. Read before you apply.