Enode
Climate Tech
CustomerSuccessManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Success Manager at Enode. Skills: Customer Success, Energy Transition, Startup Building. Manage portfolio of prioritized customers. Own retention and expansion for accounts”
What You'll Achieve.
Launch and scale products; Save end users money; Balance the grid; Facilitate energy transition
Industry & Context.
Diagnose before escalate
What They're Looking For.
Must Have
2+ years relevant experience, Customer-facing role experience, Client hands experience, Ability to build trust-based relationships
Nice to Have
Experience from energy sector, Experience from API products
What You'll Do.
Manage portfolio of prioritized customers
Own retention and expansion for accounts
Own full post-sales cycle
Test new CS strategies
Drive customer success
Build Customer Success function
Collaborate with product teams
Partner with Marketing
How You'll Work.
Team & Collaboration
Customer Engineers; Account Executives; Product teams; Sales teams; Marketing teams; Cross-functional teams
Communication Scope
Build trust-based relationships
Full Job Description
ABOUT ENODE The grid was built for predictable, centralised power. Today it's absorbing intermittent supply from grid scale solar and wind, alongside dynamic demand from EVs, heat pumps, and home batteries. The missing piece is software that can connect and orchestrate these devices at scale. Enode https://enode.com provides the infrastructure layer that makes this possible. Our Connect https://enode.com/connect API gives energy companies a single integration to 1000+ devices across 80+ brands. Our optimisation https://enode.com/optimize tooling gives energy companies the building blocks to manage those devices locally - think smart charging for EVs. Our Flex https://enode.com/flex product turns those connected devices into a flexible, controllable asset for energy companies. We work with device manufacturers across the energy hardware ecosystem - from EV brands to heat pump and solar inverter producers. Our customers are energy retailers, utilities, and traders building the next generation of energy services. We're backed by Y Combinator, Lowercarbon Capital, and Creandum. The decisions made now will shape how the energy system gets built. We're looking for people who take ownership, move fast, and care deeply about the role technology can play in the energy transition. WHAT WE’RE LOOKING FOR: Our Customer Success team works with some of the most ambitious energy companies in Europe, helping them bring Enode's infrastructure to life inside their consumer energy products. Those products, and the work of our Customer Success Team, sit at the heart of the energy transition. We’re hiring a Customer Success Manager to work closely with our customers’ teams, helping them launch and scale products and propositions that save end users money, balance the grid, and facilitate an energy transition. We have a small Customer Success Team, which is currently growing due to commercial traction. As an early member of the team, you will have real influence on how our CS function ge
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