Dxc Technology
ICT
CustomerSuccessManager
“Customer Success Manager at Dxc Technology. Skills: Customer Success, Account Management, Stakeholder Engagement. Connect customer needs with delivery execution. Ensure strong, outcome-focused service performance”
What You'll Achieve.
Ensure services deliver real value; Shape outcomes; Improve customer experience; Strengthen long-term partnerships; Focus on value and performance; Drive measurable business value
Industry & Context.
Must be a Citizen to apply
What They're Looking For.
Must Have
Citizen to apply, Experience in customer success, service delivery, or account management in a large ICT environment, Stakeholder engagement skills, including working with senior business and technology leaders, Experience in managed services, outsourcing, or complex delivery environments, Ability to translate service performance into business outcomes and value, Commercial awareness and an understanding of revenue protection and growth
Nice to Have
Experience working with or alongside government or regulated sectors
What You'll Do.
Connect customer needs with delivery execution
outcome-focused service performance
Build and manage relationships with senior customer stakeholders
Develop and execute Customer Success Plans
Lead service reviews and governance forums
Drive improvements in service quality
Champion innovation within the account
Promote adoption of new and existing services
Identify and support growth opportunities
Act as the voice of the customer
How You'll Work.
Team & Collaboration
Work closely with senior stakeholders; Connecting customer needs with delivery execution; Act as the voice of the customer within DXC
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