DoubleVerify
digital performance solutions
CustomerSuccessManager
“Customer Success Manager at DoubleVerify. Skills: client relationships, product adoption, escalations management, prioritization, strategic guidance. Own end-to-end client relationships, leading onboarding sessions, platform walkthroughs, status calls, and executive-level conversations. Drive product adoption by connecting platform capabilities to customer goals and embedding Rockerbox into day-to-day decision making”
Industry & Context.
analytical comfort with the ability to help customers apply Rockerbox to their business goals; Proven ability to manage escalations and shifting priorities with professionalism and a solutions-oriented mindset; Comfortable with ambiguity, adaptable to evolving customer needs, and proactive in driving clarity and next steps
What They're Looking For.
Must Have
3+ years in customer success, account management, or other client-facing roles in SaaS, ad tech, or martech, analytical comfort with the ability to help customers apply Rockerbox to their business goals, Excellent communicator with executive skilled at building trust and managing sensitive client conversations, Proven ability to manage escalations and shifting priorities with professionalism and a solutions-oriented mindset, Organized and disciplined in managing multiple accounts, using prioritization and time management to keep momentum, Comfortable with ambiguity, adaptable to evolving customer needs, and proactive in driving clarity and next steps
Nice to Have
Experience in digital marketing, analytics, or campaign management, Familiarity with multiple marketing channels and measurement approaches, Exposure to marketing budgets, attribution, or performance reporting tools
What You'll Do.
Own end-to-end client relationships
leading onboarding sessions
platform walkthroughs
and executive-level conversations
Drive product adoption by connecting platform capabilities to customer goals and embedding Rockerbox into day-to-day decision making
Guide customers through challenges and escalations with a solutions-oriented approach
preserving trust while aligning on next steps
Manage competing priorities and workloads by applying structure
and focus to keep momentum across multiple accounts
Provide structured product feedback and partner with Product
and Support to improve customer outcomes
Identify opportunities to expand usage and demonstrate the value of Rockerbox across client organizations
How You'll Work.
Team & Collaboration
partner with Product, Engineering, and Support to improve customer outcomes
Communication Scope
Excellent communicator with executive skilled at building trust and managing sensitive client conversations
Process & Methodology
Manage competing priorities and workloads by applying structure, time-boxing, and focus to keep momentum across multiple accounts
Applying for this Customer Success Manager role?
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