DoorDash
SaaS
CustomerSuccessManager
“Customer Success Manager at DoorDash. Skills: Customer Success Management, Merchant Relationship Management, Cross-functional Collaboration. Own a portfolio of merchants. Drive ongoing engagement”
What You'll Achieve.
Drive long-term success; Ensure merchants have a seamless experience; Drive retention; Drive adoption; Drive merchant growth; Achieve merchant goals; Improve retention; Improve adoption; Improve overall merchant satisfaction
Industry & Context.
Problem-solving skills with the ability to diagnose root causes and develop actionable solutions
What They're Looking For.
Must Have
3–5 years of experience in customer success, account management, onboarding, or other customer-facing roles within a technology, SaaS, or marketplace environment, Proven ability to manage a portfolio of accounts and drive outcomes with ownership and accountability, Exceptional written and verbal communication skills, with the ability to handle challenging or high-emotion conversations, Experience identifying customer risk, managing escalations, and driving retention problem-solving skills with the ability to diagnose root causes and develop actionable solutions, Ability to manage multiple priorities and track follow-through with attention to detail, Experience working cross-functionally with internal teams to resolve issues and drive results, Bias for action and ability to operate effectively in ambiguous, fast-paced environments, Tech-savvy and comfortable understanding product functionality and troubleshooting issues at a high level
What You'll Do.
Own a portfolio of merchants
Drive ongoing engagement
Monitor account health
Coordinate with internal teams
Ensure merchants utilize products
Gather merchant feedback
How You'll Work.
Team & Collaboration
Coordinate with onboarding, sales, support, and product teams; Partner cross-functionally with Product, Support, Sales, and Operations
Communication Scope
Exceptional written and verbal communication skills; Ability to handle challenging or high-emotion conversations; Lead customer conversations
Applying for this Customer Success Manager role?
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