DISHER
supply chain solutions
CustomerSuccessManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Success Manager at DISHER. Skills: Customer Success Management, Enterprise Relationship Management, Strategic Advisory, Operational Consulting, Value Realization, Executive Communication, Stakeholder Management, Data Analysis, Customer Success Strategy. Serve as a strategic advisor to a portfolio of enterprise customers ($5M+ ARR). Help customers maximize business outcomes through data-driven insights, proactive success planning, and operational optimization across complex service suppl”
What You'll Achieve.
maximize business outcomes; drive measurable customer outcomes; retention; growth; long-term customer success; measurable business impact
Industry & Context.
operational optimization; risk mitigation; identify trends, risks, and improvement opportunities; Translate analytics into actionable business recommendations
Willingness to travel up to 25% of the time, Must have the current and continuing right to work in the United States of America without restrictions or expirations
What They're Looking For.
Must Have
Bachelors degree in Business, Marketing, Communications, or a related field, Experience managing complex enterprise customer relationships, executive communication and stakeholder management skills, Ability to influence across highly matrixed organizations, Ability to analyze operational data and identify optimization opportunities, business and financial acumen, Experience building customer success plans or scalable engagement frameworks, Experience in supply chain, logistics, enterprise SaaS, or similarly complex operational environments, Willingness to travel up to 25% of the time, Must have the current and continuing right to work in the United States of America without restrictions or expirations
What You'll Do.
Serve as a strategic advisor to a portfolio of enterprise customers ($5M+ ARR)
Help customers maximize business outcomes through data-driven insights
proactive success planning
and operational optimization across complex service supply chains
Partner cross-functionally with Product
and Account Management teams to drive measurable customer outcomes while helping scale their enterprise Customer Success strategy and best practices
Build trusted relationships with executive and operational stakeholders
Understand customer business priorities
and supply chain challenges
Lead strategic business reviews focused on outcomes
optimization opportunities
Guide customers toward proactive
analytics-driven operational decision-making
Partner with Account Management on retention and growth strategies
and long-term customer success
Analyze operational and service data to identify trends
and improvement opportunities
Translate analytics into actionable business recommendations
Develop customer success plans tied to measurable business impact
Deliver executive-ready presentations and performance reviews
Contribute to customer success playbooks
and engagement frameworks
Share customer insights to help improve products and customer experience
How You'll Work.
Team & Collaboration
Partner cross-functionally with Product, Operations, and Account Management teams; Ability to influence across highly matrixed organizations
Communication Scope
executive communication; stakeholder management; Deliver executive-ready presentations and performance reviews
Full Job Description
## Description Customer Success Manager - Remote DISHER is currently partnering with a global leader in innovative supply chain solutions on their Customer Success Manager opportunity. In this role, you will serve as a strategic advisor to a portfolio of enterprise customers ($5M+ ARR). You will help customers maximize business outcomes through data-driven insights, proactive success planning, and operational optimization across complex service supply chains. This role is a combination of executive relationship management, operational consulting, and value realization. You will partner cross-functionally with Product, Operations, and Account Management teams to drive measurable customer outcomes while helping scale their enterprise Customer Success strategy and best practices. What it's like to work here: This organization empowers high-performance teams to solve complex global challenges through creativity, partnership, and technology. Employees enjoy a supportive, collaborative environment where initiative and growth are celebrated. With a focus on work-life balance and professional development, this company provides meaningful opportunities for technical and personal advancement in a truly global workplace. ## What you will get to do Build trusted relationships with executive and operational stakeholders. Understand customer business priorities, operational goals, and supply chain challenges. Lead strategic business reviews focused on outcomes, optimization opportunities, and risk mitigation. Guide customers toward proactive, analytics-driven operational decision-making. Partner with Account Management on retention and growth strategies. Support onboarding, adoption, and long-term customer success. Analyze operational and service data to identify trends, risks, and improvement opportunities. Translate analytics into actionable business recommendations. Develop customer success plans tied to measurable business impact. Deliver executive-ready presentations
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