DISCO
Legal Technology
CustomerSuccessManager
Neural analysis suggests this role is
optimal for Entry candidates.
“Customer Success Manager at DISCO. Skills: Client retention, Client satisfaction, Value realization. Onboard transactional clients. Set up organization”
What You'll Achieve.
Ensure maximum client retention; Ensure client satisfaction; Ensure client growth; Achieve desired outcomes
Industry & Context.
Problem solving abilities
Authorization to work in U.S.
What They're Looking For.
Must Have
1-2 years customer-facing role, Engage with stakeholders at all levels, Problem solving abilities, Analytical skills, Working knowledge of renewals, Working knowledge of upsells, Working knowledge of account expansion
Nice to Have
Experience in legal technology, SaaS client success management
What You'll Do.
Onboard transactional clients
Assess need for PS pushes
Identify need for training
Schedule Matter Consults
Execute requested tasks
Run subscription usage reports
Run transactional usage reports
Manage matter transfers
Escalate client requests
Share client feedback
Support internal testing
How You'll Work.
Team & Collaboration
Work with Project Management; Work with Technical teams; Work with Sales teams
Communication Scope
Presentation skills
Full Job Description
Your Impact The Customer Success Manager I is responsible for ensuring maximum client retention, satisfaction, and growth. They proactively address customer concerns, provide timely solutions, and support customers to achieve their desired outcomes. What You'll Do Onboard Transactional Clients: Sets up Org and ensures correct users are added. Assesses need for PS referrals; pushes to Sales for request. Identifies the need for training and schedules Matter Consults. Manage CSA Queue: Monitors queue for incoming requests. Executes requested tasks. Ensures tickets are updated to reflect status. Documents resolutions and outcomes to maintain historical records. CSA Task Management: Runs Subscription and Transactional Usage Reports. Manages all matter transfers. Level II - Customer Support: Escalates client requests to the appropriate technical support, billing, or product teams. Works with the Project Management, Technical, and Sales teams to ensure the smooth flow of information related to client needs or ongoing cases. Shares client feedback with appropriate teams. Platform Testing: Supports internal testing of new features for the CS team. Who You Are 1-2 years of experience in a customer-facing role, preferably in customer success, support, or account management. Ability to confidently engage with stakeholders at all levels and demonstrate thought leadership in client interactions. Excellent interpersonal, communication, presentation skills Proactive, customer-centric mindset with problem solving abilities Analytical skills to synthesize data and provide strategic recommendations Strong working knowledge of renewals, upsells, and account expansion Even Better If You Have… Experience in legal technology/SaaS client success management Authorization to Work in the U.S.: Candidates must be legally authorized to work in the United States without sponsorship now or in the future. DISCO is not currently sponsoring visas, including, but not limited to, H-1B, TN, or EAD, and
Applying for this Customer Success Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about DISCO?
Real rants from real employees. Read before you apply.