DigitalGenius
ecommerce
CustomerSuccessManager
“Customer Success Manager at DigitalGenius. Skills: Customer Success, Client Retention, Value Realization. Manage multiple projects in parallel. Understand customer requirements”
What You'll Achieve.
Achieve KPIs; Ensure customer referenceability; Ensure customer satisfaction; Ensure customer retention; Secure renewals; Drive the growth of client portfolio
Industry & Context.
Solving problems
What They're Looking For.
Must Have
2+ years client management experience in SaaS, foundational technical understanding and literacy, Proven proficiency with CRM platforms, in-depth experience interpreting and analysing key metrics, Exceptional presentation and relationship skills, Ability to multitask, prioritise, and manage time effectively and autonomously
Nice to Have
background in CRM, API, and/or Customer Service spaces a plus, MBA or technical degree a plus
What You'll Do.
Manage multiple projects in parallel
Understand customer requirements
Scope projects effectively
Implement solutions successfully
Ensure customer referenceability
Ensure customer satisfaction
Ensure customer retention
Responsible for product performance reporting
Responsible for business-value analyses
Responsible for ongoing project planning
Stay current on best practices
Stay current on industry trends
Stay current on customer pain-points
Work with clients to create implementation plans
Work with clients to create project timelines
Work with clients to create delivery milestones
Work with Solution Engineers to ensure timely delivery
Work with Solution Engineers to ensure continuous improvement
Effectively communicate project requirements
Effectively communicate project status
Effectively communicate project results
Field customer support inquiries
Manage escalations throughout the customer lifecycle
Generate case studies
Drive the growth of client portfolio
How You'll Work.
Team & Collaboration
Work with Solution Engineers
Communication Scope
Client communication; Technical communication; Commercial communication
Process & Methodology
Project management
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