DeepJudge
LegalTech
CustomerSuccessManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Success Manager at DeepJudge. Skills: Customer success, Client relationships, SaaS, Legal technology. Monitor client satisfaction. Identify upsell opportunities”
What You'll Achieve.
Drive ROI for clients; Ensure renewals
Industry & Context.
Flexibility for time zones
What They're Looking For.
Must Have
5+ years customer success, 5+ years client-facing role, 5+ years account management role, Comfortable navigating complex software, Manage book of business, Manage multiple clients
Nice to Have
SaaS experience, Legal technology experience, Juris Doctor (J.D.), Prior experience practicing law
What You'll Do.
Monitor client satisfaction
Identify upsell opportunities
Drive ROI for clients
Guide new clients through implementation
Guide new clients through onboarding
Tailor strategies to client needs
Serve as primary point of contact
Foster long-term relationships
Coordinate cross-functional projects
Manage stakeholder expectations
Lead training sessions
Lead business reviews
Address client concerns
Gather client feedback
Contribute to product development
How You'll Work.
Team & Collaboration
Cross-functional projects; International environment; Global company
Communication Scope
Presentation skills; Training sessions; Business reviews
Process & Methodology
Project management
Full Job Description
About DeepJudge: DeepJudge is the intelligence layer for legal work. Founded by former Google search engineers with PhDs in AI from ETH Zurich, we help legal teams unlock the institutional knowledge trapped inside their organizations, through world-class enterprise search and AI infrastructure. Every firm can license the same AI models, but no two firms share the same institutional knowledge. Decades of experience, work product, and precedent are often trapped across systems, underused and inaccessible. DeepJudge makes this expertise instantly available through world-class enterprise search and AI infrastructure, enabling firms to automate workflows, build knowledge-powered applications, and turn experience into a lasting advantage. Our platform is trusted by many of the world’s leading law firms, including Holland & Knight, Gunderson Dettmer, Cozen O’Connor, ArentFox Schiff, CMS Switzerland, and Schoenherr, as well as leading Fortune 500 corporate legal teams. We are headquartered in Switzerland with a growing team across North America and Europe, backed by a $42.2M Series A led by Felicis with continued support from Coatue. Recent launches such as SuperSearch and partnerships with Thomson Reuters and Harvey reflect the increasing adoption of DeepJudge across legal workflows. At DeepJudge, we move fast, think rigorously, and care deeply about what we build. We combine cutting-edge research with close collaboration with our clients to deliver solutions that truly make an impact. If you want to be part of a team defining how AI transforms high-stakes knowledge work, this is the place to do it. If you are passionate about delivering exceptional customer experiences and building lasting client relationships, we would love to connect with you about joining our rapidly growing team as a Customer Success Manager. You will play a key role in transforming the way large law firms leverage technology to drive efficiency and profitability. Your responsibilities will inc
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