Decisions
Technology
CustomerSuccessManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Success Manager at Decisions. Skills: Customer success, Account management, Customer retention. Build strategic relationships. Identify new opportunities”
What You'll Achieve.
Customer retention rate; Customer churn rate; Expansion goals; Customer advocates; Customer references; Multithreaded account profiles; Customer value attainment; Customer health
Industry & Context.
Analytical skills; Problem solving
What They're Looking For.
Must Have
Three to five years of experience in customer success, Bachelor’s degree or equivalent
Nice to Have
Master’s degree/MBA or equivalent
What You'll Do.
Build strategic relationships
Identify new opportunities
Engage with customer on QBRs
Drive product adoption
Deliver on performance measures
Understand customer's overall use
Capture customer's business priorities
Monitor customer health
Manage potential risks
Act as internal advocate
Provide proactive onboarding support
Identify customer case studies
Recruit potential advocates
Leverage customer health data
Identify expansion opportunities
Drive renewal readiness efforts
Document licensed executive sponsors
Maintain customer renewal rate
Understand adoption of licensed products
Ensure stakeholders are aware of limitations
Coordinate adoption-enhancing activities
Mitigate identified risk
Build working relationships with colleagues
How You'll Work.
Team & Collaboration
Sales; Customer marketing; Services; Support; Operations; Product development; Product marketing
Communication Scope
Presentation skills; Consultative skills
Full Job Description
Customer Success Manager Decisions is a fast-growing, private-equity-backed technology company that provides an integrated workflow and rules platform for business process automation (BPA). Trusted by top Fortune 500 firms and SMBs worldwide, Decisions empowers diverse industries around the globe to streamline and improve their processes, enhancing efficiency and yielding results, regardless of technical expertise. This no-code automation platform seamlessly integrates AI tools, rules engines, and workflow management, enabling the transformation of customer experiences, modernization of legacy systems, and the achievement of automation goals three times faster than traditional software development. The Customer Success Manager is responsible for proactively and prescriptively driving customer post sale activities to ensure customers receive maximum value from their purchases. This role acts as an advocate and consultant, leveraging account and industry knowledge to drive growth. The Customer Success Manager orchestrates an organization’s capability to deliver an appropriate and integrated customer experience and executes programs to drive adoption and positive business outcomes, ensuring retention, expansion, and customer loyalty. The Customer Success Manager is responsible for proactively and prescriptively driving customer post sale activities to ensure customers receive maximum value from their purchases. This role acts as an advocate and consultant, leveraging account and industry knowledge to drive growth. The Customer Success Manager orchestrates an organization’s capability to deliver an appropriate and integrated customer experience and executes programs to drive adoption and positive business outcomes, ensuring retention, expansion, and customer loyalty. Roles/Responsibilities: Proactively build strategic relationships with decision-makers, influencers, and key stakeholders and identify new opportunities where the solution will add value. Engage with custom
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