DataGrail
SaaS
CustomerSuccessManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Success Manager at DataGrail. Skills: customer success, onboarding, privacy operations, platform adoption, customer value realization, relationship building. Own the customer journey from onboarding through long-term success and retention. Lead customer onboarding and implementation projects, coordinating timelines, stakeholders, and delivery milestones”
What You'll Achieve.
drive onboarding, adoption, and long-term customer success; helping customers realize measurable value from the platform; improve the customer experience; drive adoption and platform value; drive retention or mitigation efforts; influence product improvements; driving retention, satisfaction, and customer advocacy; Demonstrate measurable impact on customer outcomes, operational efficiency, and product evolution
Industry & Context.
project management and problem-solving skills with the ability to manage multiple customer priorities; Proactively monitor customer health, identify churn risks early, and drive resolution plans
What They're Looking For.
Must Have
Experience in customer success, onboarding, implementation management, or customer-facing SaaS roles, understanding of privacy operations and data privacy regulations such as GDPR and CCPA, Experience working with privacy platforms or related technologies, project management and problem-solving skills with the ability to manage multiple customer priorities, Ability to build trusted relationships with both technical and business stakeholders, Clear communication skills and confidence working with customer leadership teams, Ability to proactively identify customer risks, drive adoption, and improve customer outcomes, Passion for customer success, privacy, and helping organizations navigate evolving compliance challenges
Nice to Have
Experience working with privacy, security, legal, or compliance teams, Familiarity with SaaS onboarding or implementation workflows, Experience supporting customers in fast-moving or highly regulated environments
What You'll Do.
Own the customer journey from onboarding through long-term success and retention
Lead customer onboarding and implementation projects
coordinating timelines
and delivery milestones
Drive platform adoption and customer value by helping organizations operationalize privacy best practices
Proactively monitor customer health
identify churn risks early
and drive resolution plans
Identify opportunities to improve onboarding workflows
and operational scalability
Advocate for customer needs and share actionable feedback to help shape product improvements
How You'll Work.
Team & Collaboration
Partner cross-functionally with Solutions Architects, Product, Support, and Sales to improve the customer experience; Build working relationships across Customer Success, Solutions Architecture, Product, and Support; Share actionable customer feedback and insights to help influence product improvements; Share best practices across the Customer Experience team
Communication Scope
Clear communication skills and confidence working with customer leadership teams
Process & Methodology
project management and problem-solving skills with the ability to manage multiple customer priorities, Lead customer onboarding and implementation projects, coordinating timelines, stakeholders, and delivery milestones
Full Job Description
The Opportunity: As a Customer Success Manager at DataGrail, you’ll partner with customers to help them operationalize and scale their privacy programs using our agentic privacy platform. Acting as a trusted advisor, you’ll drive onboarding, adoption, and long-term customer success by delivering strategic guidance, fostering engagement, and helping customers realize measurable value from the platform. You’ll also advocate for customer needs cross-functionally, helping shape the product experience and the future of privacy operations. What You'll Do: Own the customer journey from onboarding through long-term success and retention. Lead customer onboarding and implementation projects, coordinating timelines, stakeholders, and delivery milestones. Drive platform adoption and customer value by helping organizations operationalize privacy best practices. Build trusted relationships with customer stakeholders, including privacy, security, legal, and executive teams. Proactively monitor customer health, identify churn risks early, and drive resolution plans. Partner cross-functionally with Solutions Architects, Product, Support, and Sales to improve the customer experience. Identify opportunities to improve onboarding workflows, customer engagement, and operational scalability. Advocate for customer needs and share actionable feedback to help shape product improvements What You'll Bring: Experience in customer success, onboarding, implementation management, or customer-facing SaaS roles Strong understanding of privacy operations and data privacy regulations such as GDPR and CCPA Experience working with privacy platforms or related technologies, including tools like DataGrail Strong project management and problem-solving skills with the ability to manage multiple customer priorities Ability to build trusted relationships with both technical and business stakeholders Clear communication skills and confidence working with customer leadership teams Ability to proactively ident
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