Cylindo
SaaS
CustomerSuccessManager
“Customer Success Manager at Cylindo. Skills: Customer Success, Account Management, Retention, Adoption. Manage portfolio of accounts. Own post-sale lifecycle”
What You'll Achieve.
High Gross Retention Rate; Accurate renewal forecasting; Consistent identification of qualified expansion opportunities; Positive customer advocacy
Industry & Context.
What They're Looking For.
Must Have
2–3 years experience in Customer Success, 2–3 years experience in Account Management, 2–3 years experience in similar SaaS role, Experience managing renewals, Experience protecting revenue, Commercially aware, Comfortable discussing value, Stakeholder management skills, Data-driven, Proactive
Nice to Have
MarTech space experience
What You'll Do.
Manage portfolio of accounts
Own post-sale lifecycle
Execute success plans
Drive product adoption
Monitor account health
Prepare renewal forecasts
Identify upsell opportunities
Identify cross-sell opportunities
Qualify opportunities for Sales
Coordinate cross-functionally
How You'll Work.
Team & Collaboration
Cross-functionally with Sales; Cross-functionally with Product; Cross-functionally with Integration; Cross-functionally with Support
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