Crisalix
SaaS
CustomerSuccessManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Customer Success Manager at Crisalix. Skills: Customer Success Management, Client Training, SaaS Platform Expertise. Implement SaaS platform. Educate clients on SaaS platform”
Industry & Context.
Problem solving; Escalation resolution
What They're Looking For.
Must Have
5+ years Tech support or Sales, Fluent or Native Spanish, Fluent or Native English, Excellent judgement, Consultative skills, Problem solving skills, Escalation resolution skills, Customer support focused, Superior written communication, Superior verbal communication, Sales-oriented personality, Customer Service orientation, Organised attitude, Enthusiastic attitude, Keen eye for accuracy, Keen eye for detail
Nice to Have
Experience in aesthetic industry, Experience in medical field, Empathy, Patience, Resilient, Enjoy ambiguity, Thrive in fast-paced agile environment, Ability to follow process, Maintain highest levels of confidentiality
What You'll Do.
Implement SaaS platform
Educate clients on SaaS platform
Train clients on SaaS platform
Help clients get most out of features
Help clients get most out of tools
Integrate platform into daily processes
Develop trusted advisor relationship
Provide solid technical support
Encourage refresher training
Encourage training on new functionalities
Ensure optimum platform use
Train on best practices
Learn software perfectly
Explain software to clients
Adapt teaching speed to client
Train people on solutions
Work closely with C-Suite
Ensure CS company processes followed
Identify client concerns
Identify additional commercial opportunities
Ensure client has access to online learning resources
Manage customer retention
Provide feedback to marketing
Provide feedback to development
How You'll Work.
Team & Collaboration
Work with C-Suite; Collaborate with sales team
Communication Scope
Verbal communication; Written communication
Full Job Description
About the role: We are looking for a Customer Success Manager for the US Market BASED IN LATIN AMERICA (Working LATAM office Hours) and who will be working fully remotely, to help implement, educate and train our new and existing clients on all aspects of our SaaS platform and for them to get the most out of the features and tools it contains. Not only are you helping our clients to use and navigate our platform, But helping them to successfully integrate our platform into their daily processes within their practice/Clinic in a seamless way. Provide mentorship and guidance through demonstrable knowledge of the Crisalix platform solutions by acting as a consultant to the client. Develop a trusted advisor relationship with clients and a solid technical support for all product needs of the platform throughout the customer journey through e-mail, live chat, Skype, or telephone. Encourage refresher training and training on new functionalities to ensure the client is getting the optimum use from the platform capabilities. Constantly training on best practices. Be willing to learn and hence have a deep understanding of the software perfectly and to know how to explain it to a client that might not be very tech savvy. To adapt your speed of teaching to the understanding speed of the client. Experienced at training people in the past on solutions using a tablet device. Work closely with the company C-Suite to ensure CS company processes are followed intricately. Been capable of identifying client concerns or possible additional commercial opportunities that could be addressed with the help of the sales team. Ensure the client has access to all online learning resources Customer retention management. Information’s escalation and feedback from the users to the marketing and development team. Our ideal candidate would have: Have 5+ years of experience Tech support or/and Sales within a B2B SaaS or SW company. Are tech savvy with a strong desire to build and support relationship
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