Claritas Rx
Healthcare
CustomerSuccessManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Success Manager at Claritas Rx. Skills: Customer Success, Relationship Management, Value Realization, Biopharmaceutical Data. Serve as primary point of customer accountability. Drive overall customer success”
Industry & Context.
Problem-solving; Analytical; Creative approach; Data-driven approach; Quantitative analysis
Up to 25% travel
What They're Looking For.
Must Have
Deep knowledge of biopharmaceutical marketing, Deep knowledge of managed markets, Deep knowledge of distribution channels, Analytical skills, Problem-solving skills, Creative approach, Data-driven approach, Exceptional attention to detail, Clear written communication, Clear verbal communication, Advanced quantitative analysis skills, Expert-level proficiency with Microsoft Excel, Proven ability to build strategic customer relationships, Proven ability to maintain strategic customer relationships, Proven ability to manage client-focused projects, Problem-solving capabilities, Resolution capabilities, Project coordination skills, Organizational skills, Expectation-setting capabilities, Alignment of priorities capabilities, Active listening skills, Understanding customer needs, Solution knowledge, Ability to apply insights to business challenges, Relationship-building skills, Tenacity to drive outcomes, Persistence to drive outcomes
Nice to Have
5+ years in healthcare consulting, 5+ years in commercial role, 5+ years in client-facing role, Familiarity with healthcare data sources, Direct experience with Hub data, Direct experience with Specialty Pharmacy data, Experience in commercial capacity within pharma/biotech manufacturer, Experience in commercial capacity within health tech startup, MBA or other relevant graduate-level degree
What You'll Do.
Serve as primary point of customer accountability
Drive overall customer success
Drive customer value realization
Drive long-term partnership growth
Build relationships with key customer stakeholders
Maintain relationships with key customer stakeholders
Help customers achieve business goals
Help customers achieve business outcomes
Partner with Implementation teams
Partner with Delivery teams
Align on objectives during onboarding
Align on success criteria during onboarding
Align on expectations during onboarding
Ensure smooth transition to steady-state
Lead ongoing customer partnership post-launch
Guide customer priorities
Monitor account health
Escalate strategic issues
Advocate for customer priorities internally
Ensure right teams are engaged
Ensure right teams are informed
Provide visibility into key requests
Provide visibility into risks
Provide visibility into dependencies
Drive adoption of Claritas Rx solutions
Provide guidance on new features
Identify opportunities to leverage data
Identify opportunities to leverage insights
Lead customer-facing meetings
Set agendas for meetings
Align stakeholders for meetings
Ensure clear follow-up on action items
Provide customer-driven input on roadmap planning
Provide customer-driven input on feature prioritization
Provide customer-driven input on scalable solutions
Act as subject matter expert on commercial data
Support strategic recommendations
Support decision-making
How You'll Work.
Team & Collaboration
Partnering with Delivery Directors; Partnering with Project Managers; Partnering with Product; Cross-functional team collaboration
Communication Scope
Clear written communication; Clear verbal communication; Executive presentations; Business reviews
Process & Methodology
Project coordination, Organizational skills, Expectation-setting, Alignment of priorities
Full Job Description
### Who We Are Claritas Rx is a venture-backed digital health startup that brings clarity to the challenges of specialty biopharmaceutical products in the marketplace. In today’s highly complex specialty networks, our mission is to illuminate the patient experience beyond the clinical trial. Claritas Rx leverages a proprietary technology platform and deep manufacturer expertise to automate and integrate channel, commercial, and clinical data and help biopharmaceutical companies generate actionable business insights. Our work uncovers the real-world variables impacting patient access, duration of therapy, and other metrics key to commercial success, making a real impact on patient healthcare. ### The Position Every day, Life Science companies use Claritas Rx solutions to improve and enhance the treatment journey for patients. We have built a strong customer team of domain experts that can help scale a premier channel management solution. At Claritas Rx, Customer Success Managers (CSMs) are the strategic business relationship owners responsible for ensuring customers realize value, drive adoption, and achieve desired business outcomes from our solutions. CSMs serve as the primary external partner for customer stakeholders, focusing on success planning, satisfaction, renewals, and growth opportunities. CSMs own the customer experience and partnership, while partnering closely with Delivery Directors and Project Managers to ensure execution aligns with customer priorities. CSMs act as trusted partners to customers—shaping shared priorities, setting expectations on scope and impact, and ensuring the customer’s voice is heard internally. **Key Accountabilities** * Serve as the primary point of customer accountability, responsible for driving overall success, value realization, and long-term partnership growth. * Build and maintain strong relationships with key customer stakeholders, including executive sponsors, business leaders, and operational teams. * Help your custome
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