Celigo
iPaaS
CustomerSuccessManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Success Manager at Celigo. Skills: Customer Success, Account Management, SaaS Consulting, Renewal Process. Onboard new customers. Drive renewals”
What You'll Achieve.
maximizing customer value; boosting license utilization; ensuring retention and expansion within your portfolio; drive product value through role-based adoption strategies; aligning CloudExtend usage with their specific KPIs and business goals; identify adoption gaps and renewal risks; grow account value
Industry & Context.
guiding users through basic troubleshooting and in-app steps; managing issues with urgency
work during US business hours, Monday through Friday
What They're Looking For.
Must Have
Experience in Customer Success, Account Management, or SaaS Consulting roles, Proven ability to own the renewal process, forecast risks, and keep accounts healthy and growing, Light project management skills, Confidence using tools like Custify, Salesforce, NetSuite, Excel, Outlook, Google Workspace, Zoom, and Intercom, Technical fluency, A knack for multi-tasking, prioritization, and keeping a cool head in a fast-paced, agile environment, Excellent written and verbal communication skills paired with active listening especially over zoom and email, A detail-oriented mindset and confidence with usage metrics and adoption analytics, A self-starter attitude, A team-first attitude and experience collaborating with cross-functional groups, A customer-centric approach
What You'll Do.
Onboard new customers
Shepherd users to successful adoption
Partner with customers to define success criteria
Monitor usage and health metrics
Act as a trusted advisor
Conduct Adoption Scorecard evaluations
Identify expansion opportunities
Manage a portfolio of customers
Maintain visibility and relationships
Champion the voice of the customer
How You'll Work.
Team & Collaboration
Collaboration with internal teams including Sales, Product, Marketing, and Support; Collaboration with cross-functional groups
Communication Scope
Excellent written and verbal communication skills; Active listening especially over zoom and email; Translate customer needs into clear next steps and value-driven conversations
Process & Methodology
Light project management skills to keep onboarding timelines, tasks, and customer stakeholders aligned and moving forward
Full Job Description
Integration meets Innovation At Celigo, we believe integration should empower — not exhaust — innovation. As a modern Integration and Automation Platform (iPaaS), we’re on a mission to simplify how companies integrate, automate, and optimize processes. Powered by game-changing technology like runtime AI and prebuilt, mission-critical integrations, Celigo is redefining how businesses connect their world. This role requires you to work during US business hours, Monday through Friday. What would you do, if hired? At CloudExtend, we're redefining how enterprise users interact with their systems of record—like NetSuite and Salesforce—by embedding productivity tools directly where they work most. As a Customer Success Manager (CSM) on the CloudExtend team, you'll be at the heart of our customer journey, helping users unlock the full potential of our apps to drive efficiency, automation, and adoption across the organization. This role is laser-focused on maximizing customer value, boosting license utilization, and ensuring retention and expansion within your portfolio. Each day will be dynamic and driven by meaningful customer interactions, data-backed insights, and collaboration with internal teams including Sales, Product, Marketing, and Support. Onboard new customers with precision and care, ensuring a smooth, confident transition from sales to active usage. Own and drive renewals across your portfolio, staying ahead of risks, aligning on value delivered, and ensuring customers are set up for long-term success. Shepherd users to successful adoption, tailoring onboarding and enablement based on customer personas and use cases (Sales, CS, Support, Project Management, and more). Drive product value through role-based adoption strategies and scheduled customer success touchpoints. Partner with customers to define success criteria and key outcomes, aligning CloudExtend usage with their specific KPIs and business goals. Proactively monitor usage and health metrics in tools li
Applying for this Customer Success Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Celigo?
Real rants from real employees. Read before you apply.