CDC Data Centres
Data Centres
CustomerSuccessManager
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“Customer Success Manager at CDC Data Centres. Skills: Customer Success Management, Relationship Building, Service Delivery, Account Management. supporting CDC’s customers across the full service delivery lifecycle. ensuring their experience with us is seamless, consistent and positive”
What You'll Achieve.
ensure their experience with us is seamless, consistent and positive; deliver outcomes that go above and beyond expectations; end to end ownership of customer satisfaction; continuously improve how we deliver for our customers; strengthening relationships; ensuring a consistent, high quality experience throughout their journey with CDC; support seamless, well coordinated customer outcomes; helping ensure commitments are clearly understood, tracked and met; taking ownership of outcomes
Industry & Context.
problem solving ability
Australian Citizenship with ability to obtain and maintain a NV1 Security Clearance
What They're Looking For.
Must Have
Australian Citizenship with ability to obtain and maintain a NV1 Security Clearance
What You'll Do.
supporting CDC’s customers across the full service delivery lifecycle
ensuring their experience with us is seamless
consistent and positive
deliver outcomes that go above and beyond expectations
end to end ownership of customer satisfaction
continuously improve how we deliver for our customers
strengthening relationships
Build and maintain strong
trusted relationships with customers and partners
ensuring a consistent
high quality experience throughout their journey with CDC
Support delivery of customer contracts in line with agreed KPIs
helping ensure commitments are clearly understood
Coordinate and facilitate monthly business reviews
quarterly operational and security audits
and other customer compliance activities
Respond promptly and professionally to customer enquiries
coordination of project quotes or proposals
Stay connected to industry developments
represent CDC with professionalism
How You'll Work.
Team & Collaboration
work closely with teams across operations, delivery and commercial to bring people together; Work collaboratively across CDC to bring the right teams together and support seamless, well coordinated customer outcomes; Strengthen CDC’s presence across multiple customer environments by partnering closely with customer stakeholders and on site teams; Experience working closely with delivery leads to ensure aligned, consistent communication and progress across active projects
Communication Scope
Clear, confident written and verbal communication; ability to engage effectively across technical and non technical stakeholders
Process & Methodology
project coordination
Full Job Description
**About us:** Established in 2007, CDC Data Centres is Australia’s leading operator of sovereign, secure, world-class data centre facilities. Headquartered in Canberra with multiple facilities in the ACT, NSW, VIC and New Zealand, including an expansion into WA, CDC’s diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale compute environments with all campuses interconnected with high-speed carrier grade networks. At CDC we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. Our mission is to attract, retain and grow the world’s best data centre team. Our people are committed, tenacious and meticulous in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow. **About the role:** We are looking for an experienced Customer Success Manager who genuinely enjoys building relationships and takes pride in helping customers succeed. In this role, you will play a central part in supporting CDC’s customers across the full service delivery lifecycle, ensuring their experience with us is seamless, consistent and positive. This is a highly visible, collaborative role where you will become a trusted partner to our customers and a key connector within CDC. You will work closely with teams across operations, delivery and commercial to bring people together, anticipate needs, manage risks early and deliver outcomes that go above and beyond expectations. Reporting to the Head of Customer Success, you will have end to end ownership of customer satisfaction and the opportunity to continuously improve how we deliver for our customers, strengthening relationships and helping CDC show up at its best every day. **Other responsibilities include:** * Build and
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