CustomerSuccessManager

Founded in 2000, Campfire Interactive is a leader in cloud-based solutions for opportunity management, sales forecasting, quote lifecycle management, and program/project management. With over 12,000 users globally, our software empowers automotive suppliers to optimize portfolios, manage profitability, and make confident, data-driven decisions. Campfire's core values: Can-Do Attitude, Customer Commitment, Teamwork, Results-Oriented, and Agent of Change As a Customer Success Manager (CPQ), you will be the primary point of contact for Campfire customers using our Configure, Price, Quote software modules. You will be responsible for developing lasting customer relationships that promote retention and loyalty, supporting customers as they move from pilots to active production users, and leading support activities across cost estimation, quoting, pricing, and change management. You will also gather and document customer requirements, contribute product insights based on customer experience, and help develop scalable customer success processes as our global customer base grows. Location & Work Model * Ann Arbor, MI — Hybrid: Primarily remote with 3 days in-office every other week * 10–20% travel to customer sites for onboarding, training, or strategic reviews * Flexible schedule; occasional evening/weekend availability for urgent customer needs Key Responsibilities Customer Relationship Management * Develop customer relationships that promote retention, loyalty, and long-term account health * Support customers through the full lifecycle — from pilot to active production — ensuring smooth transitions * Lead customer support activities for cost estimation, quoting, pricing, and change management modules * Conduct training sessions, onboarding, and quarterly business reviews across multiple geographic markets * Identify and pursue opportunities for subscription renewals, upsells, and account expansion Technical & Domain Expertise * Gather and document customer requirements f